Portfolio Administrator (Contract)

HomeEquity Bank; Toronto; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

A Canadian financial institution is seeking a Portfolio Administrator in Toronto, Ontario. The role involves managing mortgage portfolio administration, ensuring service quality, and maintaining sound collateral. Ideal candidates will have relevant education and administrative experience, with strong skills in Excel and communication. This position offers a hybrid work model and competitive salary with benefits.

Benefits

Health benefits

Retirement plans

Employee discounts

Wellness initiatives

Qualifications

• A university degree, college diploma, or related experience.
• Progressive experience, preferably in financial services.
• Proven administrative experience.

Responsibilities

• Provide ongoing administration oversight of the Mortgage portfolio.
• Deliver high-quality service and efficient processes.
• Ensure collateral remains sound and secure.

Skills

Attention to detail

Data analysis

Problem-solving

Excellent communication skills

Strong skills in Excel

Organized

Bilingual in French and English

Education

University degree or college diploma

Tools

Excel

Outlook

Word

Access

Job description

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Who We Are

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

Our Values, Our Passion

• Customer-Focused. Passionate Advocates
• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving
• Be Exceptional. Inspire Greatness

Position Summary

The role involves providing ongoing administration oversight of the Mortgage portfolio, delivering high-quality service and efficient processes to clients and internal departments, ensuring the collateral remains sound and secure by adhering to bank policies.

Major Elements Of The Role

Specific accountabilities include:

1. Receive, categorize, and scan incoming mail and cheques.
2. Verify client mailing addresses and redirect returned mail.
3. Generate and quality check communication letters; coordinate with vendors for distribution.
4. Coordinate signatures from management and dispatch documents to legal professionals within SLAs.
5. Reconcile payments, upload documents, and dispatch to relevant parties.
6. Review paid-out files, validate repayment reasons, and close files with registered discharge documents.
7. Provide administrative support to the team daily.
8. Maintain databases ensuring accuracy and confidentiality.
9. Process ad hoc management requests.

Skills and Experience Required

• A university degree, college diploma, or related experience.
• Progressive experience, preferably in financial services.
• Knowledge of residential mortgage products and bank policies is an asset.
• Proven administrative experience.
• Strong skills in Excel, Outlook, Word, Access.
• Bilingual in French and English is an asset.

Attributes

• Attention to detail, data analysis, and problem-solving skills.
• Excellent communication skills.
• Organized, with effective time management, able to handle high volumes independently.
• Discretion handling confidential information.
• Ability to work independently and in teams.
• Focus on delivering a positive customer experience.

Working Conditions

In-office environment.

Why Work at HomeEquity Bank?

We offer a hybrid work environment with a culture of flexibility, recognizing performance, community service, teamwork, and diversity.

We foster a dynamic culture centered on people, with awards and programs that celebrate success and community involvement.

The Perks

• Competitive rewards including health benefits, retirement plans, employee discounts, and wellness initiatives.

HomeEquity Bank is committed to inclusivity and accessibility. Accommodations available upon request. Successful candidates will complete a background check.

Stay in the Know

Follow us on LinkedIn, YouTube, Facebook, Twitter, Instagram, and visit Chip.ca for more information.

If you're ready to build the future of reverse mortgages, we want to hear from you.

Details

Location: Toronto, Ontario, Canada

Salary: CA$75,000.00-CA$85,000.00

Employment Type: Full-time

Job Function: Finance and Sales