Portfolio Administrator

Natural Factors; Vancouver; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a purpose-driven team as a Portfolio Administrator, where you'll enhance client experiences and support Relationship Managers in managing portfolios. This role focuses on operational excellence, ensuring compliance with regulations, and fostering strong client relationships. You'll engage in business development activities, coordinate marketing strategies, and contribute to a positive team environment. If you're goal-oriented and passionate about client service, this is the perfect opportunity to make a significant impact in a leading financial institution.

Qualifications

• University degree or college diploma in Business, Economics, Accounting, or Finance.
• Minimum two years of industry experience with strong relationship management skills.

Responsibilities

• Deliver consistent client experience and respond promptly to inquiries.
• Support Relationship Managers in business planning and portfolio tasks.

Skills

Relationship Management

Client Service

Communication Skills

Organizational Skills

Financial Planning

Education

University Degree in Business

College Diploma in Economics

CSC designation

Job description

Requisition ID: 223739

Join a purpose-driven, high-performing team committed to results within an inclusive culture.

Purpose

The Portfolio Administrator works closely with Relationship Managers to manage the overall client book, providing effective client service and supporting business development activities. This role aims to create capacity for Relationship Managers to focus on value-added client interactions. Additionally, the Portfolio Administrator supports operational excellence by reviewing and enhancing processes, practices, and execution methods. The role requires understanding the bank's risk appetite and ensuring all activities comply with regulations, policies, and procedures.

Major Accountabilities

Client Service

• Deliver consistent client experience aligned with PIC value proposition.
• Serve as the key contact for clients on behalf of Relationship Managers.
• Respond promptly and professionally to client inquiries, including cash management requests.
• Escalate issues as appropriate.
• Prepare client correspondence and reports.
• Support implementation of wealth strategies and manage portfolio administration tasks.
• Manage account opening and client onboarding processes.
• Prepare for annual client reviews.
• Maintain accurate client records.
• Review and improve client processes and experience.
• Follow up on documentation and utilize bank’s product knowledge to meet client needs.
• Partner with internal teams to ensure client satisfaction.
• Gather client feedback to identify opportunities.
• Execute service standards and respond to inquiries from clients and senior management.
• Resolve issues or escalate when necessary.
• Proactively address client needs.

Support Relationship Managers

• Customize client reports and support investment strategies.
• Assist in business planning and portfolio support for estate and trust portfolios.
• Maintain ongoing dialogue to understand client financial needs and monitor changes.
• Manage client data accurately using applicable systems.
• Demonstrate strong organizational skills.

Business Development

• Coordinate prospecting and development activities.
• Support marketing strategies and prepare meeting materials.
• Facilitate interactions between clients, prospects, and internal teams.
• Identify referral opportunities across business lines.

Risk Management/Compliance

• Ensure adherence to all regulatory and internal procedures, including privacy and anti-money laundering.
• Support portfolio management in line with firm strategy and risk appetite.
• Participate in compliance activities and policy updates.
• Report unusual or suspicious activities as required.

Team Membership

• Contribute to team effectiveness and foster a positive environment.
• Build relationships across teams and stakeholders.
• Maintain high client service standards.
• Participate in coaching and team meetings.
• Share knowledge and develop employee growth plans.

Education/Work Experience/Designations

• University Degree or College Diploma in Business, Economics, Accounting, Finance, or equivalent.
• CSC designation, industry experience, or investment management knowledge is an asset.
• Minimum two years of industry experience.
• Strong relationship management and support skills.
• Excellent interpersonal, communication, and listening skills.
• Goal-oriented, self-motivated, and disciplined.
• Proficient in financial planning and familiar with Scotia Wealth & PIC products and services.
• Knowledge of bank products and services for client referral opportunities.

Location

Canada: British Columbia: Vancouver

About Scotiabank

Scotiabank is a leading bank in the Americas, guided by the purpose "for every future". We help our customers and communities achieve success through a broad range of financial services. We value diversity and are committed to an inclusive environment. Accommodation requests during recruitment are welcomed. Candidates must apply online; only shortlisted candidates will be contacted.