Porter, Retail and Tastings - Winery

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Andrew Peller Limited

Lake Country

CAD 35,000 - 48,000

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Today

Job description

#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and

craft beverage company by delivering the perfect brand experience for every

lifestyle and occasion. Through our commitment to excellence, honouring our

roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are hiring a Porter in Retail at Gray Monk Winery.

We are getting ready to welcome guests for wine tastings at the winery and hiring a team for the summer who can start training in May. The Porter is responsible for all set up and tear-down activities for the hospitality teams to ensure a well-prepared venue that serves to create memorable guest experiences. This role also supports the team in all property activities including guest relations, food running, and garbage disposal.

The Winery

Nestled in British Columbia’s stunning North Okanagan Valley, Gray Monk Estate Winery is a celebrated winery with a rich legacy of producing premium wines. At Gray Monk, our team is at the heart of everything we do. From vineyard to cellar, we are united by a passion for crafting wines that reflect the unique spirit of Lake Country and the Okanagan Valley.

As the birthplace of Pinot Gris in Canada, we take pride in producing this signature varietal alongside an array of other award-winning wines. Our stunning vineyard, breathtaking views of Okanagan Lake, and commitment to hospitality make us a premier destination for wine lovers and visitors from around the world.

Perks & Compensation

Competitive hourly rate dependent on experience, plus gratuities.
Monthly employee gift card to use on Andrew Peller Ltd. Products and experiences.
Hands-on experience with a leading culinary team, working at a premier winery in one of Canada’s most beautiful regions.
A supportive, passionate, and fun team in a beautiful wine country setting.

SPECIFIC ACCOUNTABILITIES*

Ensures all guest venues are set up in accordance with tour/experience specific standards and completes safe and efficient tear down when tours/experiences are completed.
Focused effort to contribute to wine and wine club sales by demonstrating service excellence to guests and internal stakeholders via a solid understanding of:

property wines / accessories / experiences / Wine Club membership benefits / events
daily / group function sheets & open table schedule
private bookings.

Understands and adheres to retail inventory control procedures (receiving, ordering, promotions, stocking); participates as requested, in monthly retail inventory process.
Follows work safe procedures & practices; reports any unsafe working conditions/hazards to assigned Manager on Duty.
Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times.
Incumbents for this role must be a minimum of 16 years of age and in possession of a valid “Serving it Right” certification. If under the age of 19, incumbent must work under adult supervision and is prohibited from opening wine/liquor bottles and pouring/mixing liquor.

WORKING RELATIONSHIPS

Reports to: Hospitality Manager

Accountable to assigned Manager on Duty in absence of direct manager.

Makes communication with team members and supervisors a priority with voice mail, written communication, scheduled meetings, and Ceridian Dayforce system.
Develops solid working relationships with all property functional areas (including Restaurant, Winemaking, Cellar) to ensure seamless execution of tours/experiences both on property and offsite.
Continuous focus on service excellence with property guests.

WORKING ENVIRONMENT

Physical Effort: Majority of time is spent moving about with frequent need to move and lift/transport light to moderately heavy articles including tables, chairs, empty wine barrels, cases of wine/spirits (est. weight @ 40 pounds).
Physical Environment: Indoor and outdoor work required based on tour/experience design. Frequent outdoor work in peak summer months with exposure to what can be intense outdoor heat (up to 40 degrees).
Sensory Attention: Achieve a balance of providing service excellence to guests while executing tour/experience set ups and tear downs. Awareness of daily functions and ability to read Open Table schedule.
Mental Stress: Evening, weekend and holiday work required; with increased frequency during peak summer months where work environment becomes fast paced due to guest volumes and seasonal property events.

Skills, Knowledge, Experience

Demonstrated ability to manage multiple activities simultaneously to accomplish assigned goals.
Self-starter; capable of working without constant supervision.
Ability to recognize when guests and team members would benefit from support and assistance; contributing to others’ initiatives without having to be asked.
“Serving it Right” certification an asset.

Accommodation

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email people.culture@andrewpeller.com.

Equal Opportunity Employment

At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.