Pool Attendant

Four Seasons Hotel; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Four Seasons Resort & Residences Whistler as a Full Time Pool Attendant. Experience a dynamic work environment focusing on excellent guest service, teamwork, and a commitment to luxury hospitality. This role offers competitive wages and comprehensive benefits.

Benefits

Competitive wages

Extended health benefits

Affordable staff accommodation

Leisure benefit with seasonal ski pass

Complimentary meal provided every shift

Qualifications

• Minimum one year of food service or related work.
• Ability to carry and balance a tray.
• Fluent English (written, spoken and reading).

Responsibilities

• Greet guests warmly and ensure a welcoming poolside environment.
• Proactively anticipate guest needs and assess satisfaction levels.
• Deliver beverages, water, towels, and other requested items.

Skills

Customer Service

Communication

Teamwork

Education

High school education or equivalent experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, Permanent Pool Attendant. This position will run in the summer and winter seasons.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly wage: $18.50 - $28.50

What you will do:

• Greet guests warmly and ensure a welcoming poolside environment.

• Proactively anticipate guest needs, assess satisfaction levels, and promptly address concerns or requests.

• Provide accurate and courteous information to guests.

• Deliver beverages, water, towels, and other requested items in a timely manner.

• Ensure prompt and accurate delivery of food from the kitchen to poolside guests.

• Support Food Servers by assisting with guest orders and overall service flow.

• Take and relay food and beverage orders.

• Craft and serve a variety of cocktails using mixology skills from the Pool Bartender station.

• Contribute to stocking service items such as linens, china, glass, silver, and assist in preparing small food or beverage items.

• Maintain a clean, safe, and fully stocked Pool Bartender station.

• Develop thorough knowledge of menu items, including ingredients, preparation methods, and daily specials.

• Assist in the clearing, cleaning, and setup of tables, chairs, linens, china, glass, and silver in accordance with Four Seasons Standards.

• Inspect and prepare pool sections and lounge setups before opening.

• Monitor and maintain the condition and appearance of menus and lists.

• Ensure compliance with health department regulations and maintain a safe poolside environment.

• Set up and manage the host/hostess stand, including handling reservations and assigning seating based on service standards.

• Stay informed about server stations, daily assignments, timing patterns, and workload capacities.

• Collaborate with team members to ensure smooth, efficient, and enjoyable poolside service.

• Foster a professional and harmonious working relationship with colleagues and supervisors.

What you bring:

• High school education or equivalent experience.

• Minimum one year of food service or related work.

• Ability to carry and balance a tray.

• Ability to accurately read food tickets and communicate orders with the kitchen and servers.

• Fluent English (written, spoken and reading).

• ‘Serving It Right’ certificate.

• Strong commitment to service, and a great attitude!

• Must have valid work authorization for Canada.

What we offer:

• Competitive wages

• Extended health benefits after 90 days

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.

• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development programs

• Exclusive discount and travel programs with Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media :

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application !

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.