Policy Management Executive

Zego; Halifax; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance company is looking for a Policy Enforcement Executive to protect its standards in Halifax. The successful candidate will action non-compliance driven by various driving behaviors and communicate decisions effectively. Ideal for someone with an analytical mindset and experience in insurance operations.

Benefits

Private medical insurance

Company share options

Generous holiday allowance

Qualifications

• Investigative mindset with great judgment.
• Comfortable delivering messages to customers.
• Ability to assess risk and apply judgment.

Responsibilities

• Review accounts for unsafe driving and take action.
• Identify patterns of non-compliance in driving behavior.
• Communicate cancellations professionally to customers.

Skills

Strong analytical thinking

Great communication skills

Confident decision-making

Process-driven mindset

Curious and tech-friendly

Education

Experience in insurance, fraud, claims, or underwriting

Job description

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

As aPolicy Enforcement Executivein our Operations team, you’ll play a critical role in protecting Zego from risk by taking action on customers who fall outside our driving and compliance standards. You’ll be responsible for cancelling policies that breach our rules – including those with persistent poor driving scores or failure to meet policy requirements.

This role is ideal for someone with an investigative mindset, great judgment, and a passion for upholding fairness and safety in motor insurance.

What You'll Be Doing

• Actioning Non-Compliance/Poor drivers:Review accounts that have triggered alerts related to unsafe driving, telematics scores, or policy breaches. Take swift and fair action to cancel policies where required.
• Risk Identification:Spot patterns of non-compliance and driving behaviour that fall below Zego’s thresholds. Help define and refine our approach to policy enforcement.
• Decision Making:Cancel policies in line with internal processes and FCA guidelines, documenting each case clearly and accurately.
• Customer Communication:Deliver clear and professional messages to customers around cancellations, helping them understand the reasons behind our decisions while maintaining Zego’s tone of voice.
• Cross-Team Collaboration:Work closely with our, Fraud, Customer Service and product teams to share insights, streamline processes, and protect our customers and brand.
• Continuous Improvement:Provide feedback on current processes and help evolve our risk response strategy in line with emerging trends and technologies.

What You'll Need to Be Successful

• Strong analytical thinking– You can quickly assess risk indicators and apply consistent, fair judgment in difficult decisions.
• Insurance or risk operations experience– You’ve worked within insurance before, ideally in fraud, claims, or underwriting.
• Great communication skills– You’re comfortable delivering firm but empathetic messages to customers, both in writing and over the phone.
• Confident decision-making– You’re comfortable working autonomously and can defend your choices when challenged.
• Process-driven mindset– You follow procedures with care but aren’t afraid to suggest improvements.
• Curious and tech-friendly– You enjoy using tools to support your work and are eager to learn new systems.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend one day a week in our central Halifax office. You have the flexibility to choose the day that works best for you and your team. We offer a Hybrid contribution for all company-wide events (3 per year) and help you pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.