Policy Analyst

Tinder; Vancouver; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Premium healthcare

Mental health support

Emergency leaves

Lunch vouchers

ClassPass discount

Learning & development

Social events

Free Tinder products

Job summary

Tinder's Trust & Safety Policy Team is seeking a Policy Analyst to execute operational activities across policies, research, audits, and guidance updates, acting as a front-line contact for agents and quality teams.

You will analyze data, draft policies, collaborate with cross-functional partners, and contribute to policy improvements while ensuring alignment with governance standards; 2-3 years of experience required; hybrid work in Vancouver.

Qualifications

• 2 to 3 years of Trust & Safety experience.
• Experience developing and/or improving content policies.
• Record of successful project management.
• Strong attention to detail and results oriented.
• Ability to collect, synthesize, analyze, and interpret data.

Responsibilities

• Analyze existing policies to identify gaps and conduct efficacy reviews.
• Assist in drafting policies and guidelines and researching policy topics.
• Implement changes and support feedback loops for operations teams.
• Be a subject matter expert, coordinating with cross-functional partners.
• Support the Policy Team's operations and contribute to various projects.

Skills

Trust & Safety

Policy drafting

Data interpretation

Stakeholder management

Attention to detail

Job description

Know where you belong!

Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match, Meetic, PlentyOfFish, OkCupid, The League, HER, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.

When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week.

Role overview:

The Trust & Safety Policy Team is responsible for the rules Members must follow to be allowed on or when using the platforms across the Match Group portfolio. Our mission is to maintain best-in-class policies that protect our Members and the integrity of those platforms. As a Policy Analyst, you will execute the operational activities across the team's workstreams: conducting research and analysis, running deep-dive audits, drafting and implementing guidance updates, answering questions, and funneling feedback from various sources to the broader team for continuous improvement. You will serve as a front-line point of contact, providing policy support for agents, training, and quality teams, as well as engaging in moderation work led by Product or the Anti-Abuse teams.

How you’ll make an impact:

• Analyze existing policies and guidelines to identify gaps, inconsistencies, or conflicts, and conduct efficacy reviews to determine whether policies are being applied properly.
• Assist in the drafting of policies and guidelines and support the development of new policies, including researching policy topics.
• Assist in implementing changes and support feedback loops for operations teams.
• Be a subject matter expert in assigned policies, working with cross-functional partners to implement changes and manage feedback.
• Support the Policy Team's operations and assist in various projects or workflows as needed.

We could be a match if:

• 2 to 3 years of Trust & Safety experience
• Experience in developing and/or improving content policies
• Record of successful project management
• Strong attention to detail, highly self-driven, and results-oriented
• Proven ability to collect, synthesize, analyze, and interpret both quantitative and qualitative data
• Experience working with, influencing, and negotiating with a broad array of stakeholders
• Organized and comprehensive communicator

What’s the team like?

• You will report to AJ Marroquin, Sr. Manager, T&S Policy, joining a team of Sr. Policy Analysts across EMEA and North America.
• Everyone is brand-agnostic, owning a scope of policies rather than a single brand within the Match Group portfolio.
• The team sits within Governance alongside Training and Quality, the group that sets Trust & Safety standards, teaches them, and ensures they are met.
• You will have clearly defined responsibilities and the autonomy to execute with minimal instruction, and your manager will review your work as you build depth.
• Success means writing guidance that agent teams can apply confidently and independently and owning policy areas that hold up under audit. Over time, it means broader ownership, as your work requires less review and cross-functional partners come to you directly.

Why Match Group?

• Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
• Access premium healthcare, mental health support, and emergency leaves.
• Benefit from a healthy work-life balance in a flexible and welcoming environment.
• Enjoy a modern office, close to transport and amenities.
• Access lunch vouchers and a discounted ClassPass subscription.
• Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
• Join regular social events like breakfasts, lunches, and apéros.
• Use our products for free.

$ - $ a year

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.