Police Services Support Coordinator

City of Kelowna; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Kelowna is seeking a Police Services Support Coordinator to provide administrative support in various units. The role involves tasks like transcribing statements, managing police information, and coordinating special events. Candidates must have experience in data entry and communication skills. This position requires working day and night shifts, and an RCMP Enhanced Security Clearance is necessary.

Qualifications

• Experience with data entry and record maintenance.
• Ability to manage sensitive information securely.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide administrative support across various units.
• Transcribe statements and manage police information.
• Coordinate special events and maintain security protocols.

Skills

Data entry

Customer service

Multi-tasking

Communication

Organizational skills

Tools

Microsoft Office Suite

Job description

Please see Special Instructions for more details.

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on August 6, 2025.

Posting Information

Posting Number

Posting Number CK53684P

Position Title

No. of Staff Required

No. of Staff Required 1

Position Type

Position Type FT

If Term position, enter length of Term in months

If Term position, enter length of Term in months N/A

Position Groups

Position Groups CUPE Civic

Division

Division People & Protective Services (DV139)

Department

Department Community Safety (DP115)

Department Name

Branch

Branch Police Operations Support (BR288)

Organizational Information

Purpose of your Position - Non Union

Classification Summary - Union

A Police Services Support Coordinator provides administrative support in a relief capacity moving to numerous units within Police Services as required. The Police Services Support Coordinator is distinguished from the other clerical and administrative support classifications by the scope of the “coordination role” required to support of a number of different service areas necessitating a greater level of expertise and experience. Duties from several positions include Police Services Clerk, Police Services Watch Clerk, Police Services Records Clerk, Police Information Clerk and Police Services Coordinator.

Duties - Union

• Transcribes statements, creates and transcribes files, updates, maintains, retrieves and audits information on databases adhering to business rules.
• Provides reception services; directs and screens phone calls, responding to or referring enquiries and complaints; provides general information to the public regarding police policies and regulations.
• Conducts administrative duties such as process mail, correspondence and documents, reports, presentations, minutes, invoices and provides training, researches and compiles statistics.
• Processes police information checks, Pardon applications and VISA applications.
• Manages the receipt, storage and return of found property and takes statements from victims, witnesses and associated individuals.
• Plans, prepares and coordinates special events and programs.
• Ensures the security of the detachment/facility is adhered to at all times, by screening and tracking all visitors.
• Manages equipment rooms and processes electronic media requests.
• Multi-tasks and prioritizes workload and manages timelines.
• Participates in working groups, employee engagement and committees.

Results and Activities - Non union

Knowledge - Non Union

Skills & Abilities - Non Union

Posting Text

Physical Demands

Special Instructions to Applicant

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on August 6, 2025.

Additional Hiring Information

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Pay Rate

Pay Rate Starts at $35.39 per hour with 2 step progressions to $37.54 per hour

Posting Date

Posting Date 07/30/2025

Closing Date

Closing Date 08/08/2025

Days of Work

Days of Work 4 days on, 4 days off

Standard Hours per Day 12

Hours of Work

6:00am-6:00pm x2
6:00pm-5:00am x2

Work Location

Work Location POLICE SERVICES BUILDING

Specify Work Location

Documents Needed to Apply

Required Documents

Resume

Optional Documents

Cover Letter

Other Document 1

Other Document 2

Other Document 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have experience with data entry?
  • No
  • Yes, minimal experience
  • Yes, lots of experience
• * How many years experience do you have working in a Police environment?
  • None
  • 0 - 1 years
  • 1 - 2 years
  • 2 - 4 years
  • over 4 years
• * What level of proficiency do you have using the Microsoft Office Suite, including Word, Outlook, Excel and Power Point?
  • No experience
  • Basic
  • Intermediate
  • Advanced
  • Expert
• * Police Services operates 365 days a year. This position requires you to work day and night shifts, including weekends and holidays; are you available to work these types of shifts?
  • Yes
  • No
• * Do you possess or have the ability to obtain an RCMP Security Clearance?
  • No
  • No but I am able to obtain
  • Yes, I currently have
• * This position requires an RCMP Enhanced Security Clearance that has a processing time of up to 6 months which will delay the actual start date for the position.
  • I have read this statement and understand this condition.
• * This position requires an RCMP Enhanced Security Clearance. For Enhanced Security Clearances, the individual must have Canadian citizenship or Permanent Resident status. Do you possess either Canadian citizenship or Permanent Resident status?
  • No
  • Yes