Police Services - Junior IT Support Technician (Full Time)

City of Chilliwack; Chilliwack; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government agency in Chilliwack is seeking a Junior IT Support Technician for a full-time role. The incumbent will provide first-level support, troubleshoot IT issues, and maintain system inventories. Candidates should have a certificate in Information Systems and relevant experience. This position offers a salary of $43.25 per hour and entails a Monday through Friday work schedule with potential overtime.

Qualifications

• Must have a certificate in Information Systems or related discipline from a recognized post-secondary institute.
• Able to qualify for and maintain the required security clearance.
• Considerable knowledge of the practices and procedures used in computer equipment operation.

Responsibilities

• Provide first level end user support via email, phone or in person.
• Investigate equipment and software problems.
• Assist users in software applications and maintain information systems inventory.

Skills

Knowledge of computer equipment operations

Installation and configuration of hardware

Maintaining Help Desk software inventory

Troubleshooting hardware and software

Effective communication skills

Education

Certificate in Information Systems or related discipline

Tools

IT Help Desk software

Job description

Overview

Posting #: 2025-73 Title: Police Services - Junior IT Support Technician (Full Time)

Department: Information Technology

Responsibilities

The incumbent in this class assists management in achieving an efficient operation of IT Services at the Police Services Buildings through reliable performance in the development and preparation of computer programs and related functions, observing and complying with both RCMP and Municipal policies and ensuring the safety and security of confidential material/matters pertaining to the Department's operation.

The incumbent in this class will provide first level end user support via email, phone or in person for technical issues; investigate equipment and software problems, resolving those of a routine nature and referring more complex problems to appropriate technical staff; assist users in software applications; maintain the information systems inventory; maintain Help Desk call records and reports; installation and setup of computers, printers and other hardware and software; provides guidance to user departments. The incumbent in this class works with considerable independence of judgment and action within defined limits, referring unusual or policy matters to a superior.

The incumbent will also be responsible for performing a wide range of associated functions and providing assistance to other functions of the municipal operation as directed by the Police Services IT Supervisor and Manager of IT Support. Assignments and responsibilities are performed under general supervision in accordance with established routines. Performance is subject to review, inspection and evaluation by the Manager of IT Support.

The incumbent in this class will normally work the standard work week of Monday to Friday within the hours specified. The incumbent will be required to respond to frequent shift changes on short notice and overtime, as assigned, when required. Employees will be required to travel in the performance of duties; the incumbent, upon hiring, will have union dues deducted from source in accordance with the Collective Agreement. The incumbent will be responsible for performing tasks associated with "housekeeping" duties.

Qualifications

Education: Must have a certificate in Information Systems or related discipline from a recognized post-secondary institute and sound related experience - OR- an acceptable combination of training and experience.

Skills: - Able to qualify for and maintain the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from the position;

• Must have considerable knowledge of the practices and procedures used in the operation of computer equipment and desktop software applications as related to the work performed;
• Able to install and configure computer and peripheral equipment;
• Able to maintain IT Help Desk software, hardware and software inventory files, and other files;
• Able to develop, revise, and/or implement work methods and procedures as required;
• Able to demonstrate considerable skill in the operation of equipment used in the work;
• Able to examine users’ current applications, practices, and needs, and identify problems and recommend or implement solutions or improvements;
• Able to review, troubleshoot, diagnose and resolve hardware, software and local area network maintenance tasks;
• Able to investigate, assess, document and resolve software and hardware problems;
• Able to communicate effectively, both in oral and written format and able to prepare technical and non-technical reports;
• Able to provide basic instruction to users of software applications;
• Able to be polite, tactful and courteous in dealing with the public;
• Able to establish and maintain an effective working relationship with department officials and other members of staff.

Details

Salary: $43.25 per hour (2025 rate)

Employment Type: Permanent Full Time

Closing: 2025-09-22 04:30 PM

Posted: 2025-08-29

How to Apply

Apply to this Position