Police Communications Operator

Red Deer; Red Deer; On-site; CAD 55,000 - 58,000; Full time

Job summary

The City of Red Deer is seeking a Police Communications Operator to be the first point of contact for public and agency inquiries at the RCMP detachment. You will triage requests, maintain police databases, and support officers with accurate information and safe outcomes.

Ideal candidates have Grade 12, 3 years in a police communications setting, RCMP security clearance, and the ability to type 50 wpm. Shift work and teamwork are essential.

Qualifications

• Grade 12 education or equivalent.
• Minimum 3 years in police communications or emergency communications.
• RCMP Telecommunications Operator Course would be an asset.
• Ability to pass RCMP Security Clearance.
• Must maintain RCMP Security Clearance throughout employment.
• Type at least 50 words per minute.
• Must complete RCMP PROS/CPIC courses and related training.

Responsibilities

• Triage incoming service requests and prioritize calls according to protocols.
• Maintain and audit police databases and track statistics with accuracy.
• Relay critical information to RCMP officers and Municipal Enforcement Officers via radio and phone.
• Provide professional customer service to the public and partner agencies; protect confidentiality.
• Support, mentor, and collaborate with team members as needed.

Skills

Communication skills

Typing speed 50 wpm

Decision making under pressure

Attention to detail

Education

Grade 12

Tools

RCMP databases (CIIDS/CPIC/PROS)

Job description

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

The Police Communications Operators are primarily the first point of contact for all incoming telephone calls (non-emergency and administrative) into the RCMP detachment from the public, Municipal Enforcement Officers, and all other third party clients.The position utilizes and is responsible for maintaining all relevant police databases, computer related software and communication devices. The purpose of this role is to triage all requests for service to determine the appropriate follow up or action required and plays a critical role in Municipal Enforcement Officer safety.

Top Key Responsibilities:

• Expertise in Police and Enforcement Databases - strong proficiency with systems such as CIIDS, CPIC, and PROS, including creating, maintaining, and auditing records, running and interpreting queries, relaying critical safety information to officers. This is a core function and occupies the majority of the responsibilities.
• High‑Level Decision Making in Call Triage - Evaluate incoming service requests, Prioritize calls based on protocols and risk, Make sound, quick decisions in a dynamic environment.
• Clear and Accurate Communication (Radio, Phone, Written) - Communication is central to the job, including using Ten Codes and the Phonetic Alphabet, relaying accurate information to RCMP and Municipal Enforcement Officers, providing professional customer service to the public and partner agencies, errors in communication can directly affect safety and outcomes.
• Strong Administrative Accuracy and Attention to Detail - Preparing and reviewing files, reports, and data entries, Handling confidential information with precision, Tracking statistics and maintaining detailed records, Accuracy is crucial for compliance and audit standards.
• Ability to Support, Mentor, and Collaborate With Team Members - Training and mentoring employees on operator duties, supporting officers as a knowledgeable resource, assisting with other operational roles when needed. This demonstrates the need for teamwork and adaptability.

As our preferred candidate, you will have:

• Grade 12
• Must have 3 years’ of direct related experience in a Police communications environment; may consider 3 years’ related experience in emergency communications.
• National RCMP Telecommunications Operator Course would be an asset.
• Ability to pass RCMP Security Clearance prior to receiving an offer of employment
• Must maintain RCMP Security Clearance throughout employment
• Ability to type 50wpm accurately
• Must be able to satisfactorily complete tested course in RCMP PROS User Course, RCMP CPIC Maintenance Course, RCMP Records Information Manager Course, National Telecommunications Operator Course
• Must be able to satisfactorily complete Police Communications Operator training
• Must be able to work shift work, including evenings and weekends.

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$39.89 to $41.99 per hour.

Hours of Work:

37.5 hours biweekly, as scheduled. Shifts scheduled Monday to Sunday between the hours of 6:45 a.m. and 10:00 p.m. including Statutory Holidays.

Additional Information:

Must successfully pass a stringent RCMP Security Clearance before commencing employment. To qualify for this Security Clearance candidates must be a Canadian Citizen or permanent resident of Canada. If you currently have the required clearance, please indicate it clearly in your resume.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI)during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.