Poker Supervisor

Bedard Resources; Trois-Rivières; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a vibrant team as a Team Leader in a dynamic gaming environment where every day brings new adventures! As an ambassador of exceptional service, you'll create a welcoming atmosphere for guests, ensuring they feel valued from the moment they arrive. This role offers a unique opportunity to manage gaming experiences, engage with guests, and lead a dedicated team in delivering unforgettable moments. With paid training and a focus on personal growth, this position is perfect for those who thrive in lively settings and are passionate about customer service. Step into a world where every detail counts and make a lasting impact!

Benefits

Uniform Provided

Employee Discounts

Paid Training

Dynamic Work Environment

Qualifications

• 2+ years of experience in team management or a related position.
• Exceptional communication skills and a passion for customer service.

Responsibilities

• Welcome guests warmly and provide a memorable experience.
• Manage game tournaments and ensure smooth operations.
• Lead by example to foster exceptional service culture.

Skills

Customer Service

Team Management

Communication Skills

Education

High School Diploma

Job description

Your chance to shine in the world of gaming and VIP service! Your mission? Go above and beyond expectations! You will be the ambassador of impeccable service, warmly welcoming every guest and entertaining their wait in a fun way until they take their seat at one of our gaming tables, ensuring the experience starts the moment they arrive. You are here to create an atmosphere of prestige and friendliness, offering service that makes a real difference. A true leader, you will be the face of our customer service, ensuring that every guest feels special while making sure the gaming experience is smooth and exciting. Ready to make our guests shine and ensure they leave with a smile? Welcome to the "Brush" Team Leader role, where every detail counts! The paid training will begin in the end of April.

Tasks

• Warmly welcome each guest upon arrival, offering a red-carpet worthy experience.
• Reserve seats at gaming tables for guests, carefully personalizing their experience.
• Engage guests during their wait in an entertaining and lively manner to maintain a positive and exciting atmosphere.
• Manage game tournaments, assigning player positions to tables to ensure smooth and enjoyable proceedings.
• Provide impeccable customer service by anticipating guests' needs and proactively meeting their expectations.
• Oversee the entire guest experience, ensuring a smooth transition from waiting to playing.
• Create memorable moments for guests, ensuring they feel special and valued throughout their visit.
• Lead by example, fostering a culture of exceptional service and ensuring team cohesion.
• Work closely with other departments to ensure a seamless guest experience.
• Perform any other related duties necessary for the smooth operation of the activities.

Advantages

• A job like no other: forget about boring routines! Here, every day is an adventure full of laughter and unforgettable encounters.
• Participation and success in training: You will be required to attend mandatory training sessions and workshops to enhance your skills and knowledge, enabling you to advance in your career.
• Uniform provided: in addition to working in a festive atmosphere, you’ll receive a competitive salary and a uniform to shine bright.
• Employee discounts: enjoy discounts at the casino’s restaurant.

Job requirements

• Be available to attend a full-time, paid mandatory training.
• You are at least 18 years old and hold a high school diploma.
• You have at least 2 years of experience in team management or a related position.
• Communication skills that rival even the most experienced dealers.
• Offering exceptional customer service is second nature to you!

Desired profile

• An innate sense of customer service, providing a memorable experience for all participants.
• Ability to create a friendly and dynamic atmosphere, engaging guests and entertaining them from the moment they arrive.
• Excellent communication skills, able to simplify the rules for novice players.