Point of Contact (PoC) – Community Outreach & Participant Coordinator

TSMG; Kitchener; Remote; CAD 40,000 - 60,000; Full time

Job summary

TSMG is seeking a proactive Point of Contact Coordinator to connect with local communities and businesses for a Robotics AI data collection project in Canada. You will recruit participant groups, coordinate activities, and serve as the primary liaison for participants with the operations team.

You’ll engage with diverse groups, explain project scope and compensation, manage schedules, and maintain accurate records. Remote work with occasional local meetings may occur.

Qualifications

• Excellent communication and interpersonal skills.
• Comfortable reaching out to businesses, organizations, and community groups.
• Strong organizational and time management skills.
• Ability to coordinate multiple participants and schedules.
• Proficient with email, spreadsheets, messaging apps and online meetings.
• Basic English communication; local language skills helpful.
• Self-motivated and able to work independently.
• Reliable internet and device access.

Responsibilities

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
• Build and maintain relationships with community leaders and business representatives.
• Recruit groups of participants who meet the project requirements.
• Explain project scope, participation process, compensation, and expectations to potential participants.
• Coordinate participant schedules and ensure recording sessions are properly organized.
• Act as main point of contact between participants and the TSMG operations team.
• Track participant progress and maintain recruitment and attendance records.
• Help resolve participant questions or logistical issues throughout the project.
• Ensure onboarding information and documentation are completed by all participants.
• Support participant retention with regular communication and engagement.
• Report recruitment progress and project updates to the TSMG team.

Skills

Communication

Networking

Organization

Time management

Email tools

Independent work

Multilingual (local market)

Tools

Email

Spreadsheets

Messaging apps

Video conferencing

Job description

About the Project

TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities.

This role is ideal for someone with strong communication and organizational skills who enjoys networking and working with people.

Success in This Role

A successful Point of Contact Coordinator consistently builds strong local partnerships, recruits qualified participant groups, ensures smooth communication throughout the project, and helps maintain high participant engagement and successful completion of scheduled recording sessions.

What You Will Do:

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
• Build and maintain relationships with community leaders and business representatives.
• Recruit groups of participants who meet the project requirements.
• Explain the project scope, participation process, compensation, and expectations to potential participants.
• Coordinate participant schedules and ensure recording sessions are properly organized.
• Act as the main point of contact between participants and the TSMG operations team.
• Track participant progress and maintain accurate recruitment and attendance records.
• Help resolve participant questions or logistical issues throughout the project.
• Ensure all participants receive and complete the required onboarding information and documentation.
• Support participant retention by maintaining regular communication and engagement.
• Report recruitment progress and project updates to the TSMG team.

Requirements

• Excellent communication and interpersonal skills.
• Comfortable reaching out to businesses, organizations, and community groups.
• Strong organizational and time management skills.
• Ability to coordinate multiple participants and schedules simultaneously.
• Confident using email, spreadsheets, messaging applications, and online meeting tools.
• Basic English communication skills (additional local language proficiency is required for your market).
• Self‑motivated and able to work independently.
• Reliable internet connection and access to a computer or smartphone.
• Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required.

Preferred Background

Experience in one or more of the following areas is considered an advantage:

• Recruitment or talent acquisition
• Community management
• Sales or business development
• Customer success or customer support
• Event coordination
• NGO or volunteer coordination
• University or student organization leadership

What Makes a Great Candidate

• Enjoys meeting new people and building professional relationships.
• Persuasive and confident communicator.
• Well connected within local communities or business networks.
• Highly organized and dependable.
• Able to motivate participants and maintain engagement throughout the project.
• Problem solver with a proactive attitude.

Working Conditions

• Flexible, project‑based engagement.
• Remote work with occasional local meetings or visits to partner organizations if required.
• Flexible working hours based on recruitment goals and participant availability.
• Training and onboarding provided by TSMG before project launch.