Point of Contact (PoC) – Community Outreach & Participant Coordinator

TSMG Holding; Hamilton; On-site; CAD 42,000 - 64,000; Part time

Job summary

TSMG Holding is seeking a proactive Point of Contact (PoC) Coordinator in Canada to build relationships with local communities and businesses, recruit participant groups, and coordinate project activities for a Robotics AI data collection initiative.

The role focuses on engaging with local partners, explaining project scope and compensation, and ensuring smooth recruitment and onboarding while maintaining participant engagement across flexible, remote work with occasional in-person meetings as

Qualifications

• Excellent communication and interpersonal skills.
• Comfortable reaching out to businesses, organizations, and community groups.
• Strong organizational and time management skills.
• Ability to coordinate multiple participants and schedules.
• Self-motivated and able to work independently.
• Reliable internet connection and access to a computer or smartphone.
• Basic English communication skills; additional local language proficiency required.
• Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred.

Responsibilities

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
• Build and maintain relationships with community leaders and business representatives.
• Recruit groups of participants who meet the project requirements.
• Explain the project scope, participation process, compensation, and expectations to potential participants.
• Coordinate participant schedules and ensure recording sessions are properly organized.
• Act as the main point of contact between participants and the TSMG operations team.
• Track participant progress and maintain accurate recruitment and attendance records.
• Help resolve participant questions or logistical issues throughout the project.
• Ensure all participants receive and complete the required onboarding information and documentation.
• Support participant retention by maintaining regular communication and engagement.
• Report recruitment progress and project updates to the TSMG team.

Skills

Communication

Interpersonal skills

Time management

Organization

Digital literacy

Independent work

Email proficiency

Spreadsheets

Messaging apps

Video conferencing

Tools

Email

Spreadsheets

Messaging apps

Video conferencing

Job description

About The Project

TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities.

About The Project

TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities.

Success in This Role

A successful Point of Contact Coordinator consistently builds strong local partnerships, recruits qualified participant groups, ensures smooth communication throughout the project, and helps maintain high participant engagement and successful completion of scheduled recording sessions.

What You Will Do:

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources
• Build and maintain relationships with community leaders and business representatives
• Recruit groups of participants who meet the project requirements
• Explain the project scope, participation process, compensation, and expectations to potential participants
• Coordinate participant schedules and ensure recording sessions are properly organized
• Act as the main point of contact between participants and the TSMG operations team
• Track participant progress and maintain accurate recruitment and attendance records
• Help resolve participant questions or logistical issues throughout the project
• Ensure all participants receive and complete the required onboarding information and documentation
• Support participant retention by maintaining regular communication and engagement
• Report recruitment progress and project updates to the TSMG team

Requirements

• Excellent communication and interpersonal skills
• Comfortable reaching out to businesses, organizations, and community groups
• Strong organizational and time management skills
• Ability to coordinate multiple participants and schedules simultaneously
• Confident using email, spreadsheets, messaging applications, and online meeting tools
• Basic English communication skills (additional local language proficiency is required for your market)
• Self-motivated and able to work independently
• Reliable internet connection and access to a computer or smartphone
• Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required

Preferred Background

Experience in one or more of the following areas is considered an advantage:

• Recruitment or talent acquisition
• Community management
• Sales or business development
• Customer success or customer support
• Event coordination
• NGO or volunteer coordination
• University or student organization leadership

What Makes a Great Candidate

• Enjoys meeting new people and building professional relationships
• Persuasive and confident communicator
• Well connected within local communities or business networks
• Highly organized and dependable
• Able to motivate participants and maintain engagement throughout the project
• Problem solver with a proactive attitude

Working Conditions

• Flexible, project-based engagement
• Remote work with occasional local meetings or visits to partner organizations if required
• Flexible working hours based on recruitment goals and participant availability
• Training and onboarding provided by TSMG before project launch

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistences or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.