PM Room Attendant

Bally's Corporation; Golden Horseshoe; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the casino-entertainment sector is seeking dedicated individuals to join their housekeeping team. This role focuses on ensuring guest comfort and satisfaction by maintaining hotel guestrooms and suites to the highest standards. Responsibilities include cleaning, restocking, and providing exceptional service to enhance the overall guest experience. The position requires a high school diploma, strong communication skills, and a flexible schedule. Join a vibrant team where your contributions will make a direct impact on guest satisfaction and operational excellence.

Qualifications

• High energy level and good judgment required.
• Ability to understand and follow written instructions.

Responsibilities

• Enhance guest experience through exceptional service.
• Service assigned rooms according to departmental standards.
• Resolve guest issues and adhere to policies.

Skills

Detail-oriented

Customer service

Education

High school diploma or GED

Job description

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its entertainment offerings. It owns Bally's Interactive International, Bally Bet, and Bally Casino, which are leading platforms in interactive gaming and sports betting.

Role:

Clean, restock, and maintain hotel guestrooms and suites to ensure guest comfort, safety, and satisfaction.

Responsibilities:

1. Enhance guest experience through exceptional service.
2. Service assigned rooms according to departmental standards within the allotted time.
3. Document room status on assignment sheets.
4. Greet passing guests and establish eye contact.
5. Ensure operational status of equipment in guestrooms (TV, remote, phones, lights, etc.).
6. Perform turndown service and deliver guest requests.
7. Use cleaning chemicals and safety equipment as instructed.
8. Report maintenance issues to supervisors.
9. Execute daily cleaning projects and secure master keys during work.
10. Handle lost-and-found items and restock housekeeping carts daily.
11. Train new employees as needed and control inventory of supplies.
12. Suggest operational improvements to increase guest satisfaction, revenue, and reduce costs.
13. Maintain good working relationships with colleagues to ensure cooperation and morale.
14. Resolve guest issues and adhere to policies and procedures.

Qualifications:

• High school diploma or GED.
• High energy level, good judgment, and common sense.
• Flexible schedule and basic communication skills.
• Ability to understand and follow written instructions.

Training:

Mandatory compliance training within 30 days of hire, including courses like Active Shooter Awareness, General Employee Safety, Hazard Communication, Responsible Gaming, Title 31 Overview, and Sexual Harassment Awareness.

Working Conditions:

Physical demands include standing, walking, lifting, pushing, pulling, and other activities with varying environmental conditions. The job requires very heavy physical effort.

Additional Information:

This description is not exhaustive; duties may change without notice. Bally's encourages you to 'Let Bally's Bet on You' — we look forward to meeting you!

Skills:

• Detail-oriented (preferred)
• Customer service (preferred)

Equal Opportunity Employer

This employer complies with federal employment laws and provides applicants with rights information as required. For details, review the Know Your Rights notice from the Department of Labor.