Plumbing Services Manager

Modern Niagara; Calgary; On-site; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Defined contribution pension plan

Health and dental benefits

Annual health spending account

Employee assistance program

Vacation package with tenure-based add

Parental leave top up

Annual community day

Corporate discounts across Canada

Job summary

Modern Niagara Building Services is seeking a Plumbing Services Manager to lead the plumbing service operations, including maintenance, time and material, and service projects. You will drive profitability, safety, and customer satisfaction while developing a high-performing team.

You will partner with clients, account managers, and leadership to exceed service expectations and grow the maintenance portfolio across diverse facilities.

Qualifications

• 5+ years of leadership experience in plumbing, mechanical, or building services.
• Strong financial acumen with budgets, forecasting, and P&L.
• Experience managing maintenance, time and material, and service projects.
• Excellent relationship-building and communication skills.

Responsibilities

• Lead day-to-day plumbing service operations including maintenance and service projects.
• Manage regional P&L, budgets, forecasting, and WIP.
• Ensure safe, on-time delivery meeting Modern Niagara standards.
• Oversee technician scheduling and workforce planning to maximise productivity.
• Build and maintain strong client relationships and support retention.
• Collaborate with billing, dispatch, estimating and field teams for seamless delivery.
• Participate in regional leadership meetings and strategic planning.
• Coach and develop staff, support performance management and succession planning.
• Promote safety culture and regulatory compliance.

Skills

Leadership

Budgeting/Forecasting

Client relationships

Safety culture

Multitasking

Education

Post-secondary degree in Construction Management/Mechanical Engineering/Architecture

Tools

ERP systems

Scheduling software

Job description

Modern Niagara Building Services, a proud part of BCTS, is a trusted partner for building owners and facility managers across Ontario. We deliver tailored building services that help commercial, institutional, industrial, healthcare, and residential facilities operate safely, efficiently, and sustainably. From proactive maintenance and 24/7 emergency service to HVAC, plumbing, electrical systems, building automation, energy optimization, and facility support, we help our customers maximize building performance throughout the entire lifecycle of their assets.

At Modern Niagara Building Services, our people are at the heart of everything we do. Backed by the strength and resources of BCTS, we foster a collaborative, safety-first culture where innovation, accountability, and exceptional customer service drive our success. We are committed to creating an environment where employees can grow their careers while delivering reliable, responsive solutions that keep our customers' buildings operating at their best.

The Plumbing Services Manager leads the delivery of Modern Niagara's plumbing service operations, including maintenance, time and material, and service projects. This role provides leadership to service teams while partnering with clients, account managers, and regional leadership to deliver safe, high-quality service that exceeds customer expectations. Success in this role is measured through strong financial performance, exceptional client relationships, operational excellence, and the development of a high-performing service team.

Why This Role Matters to Modern Niagara

The Plumbing Services Manager is instrumental in growing and sustaining Modern Niagara's Building Services business. By delivering consistent service excellence, developing people, and driving operational performance, this role strengthens client partnerships, supports recurring revenue growth, and reinforces Modern Niagara's reputation as a trusted lifecycle service provider.

Key Impact / Purpose

• Deliver safe, profitable, and high-quality plumbing service operations while achieving regional financial and operational objectives.
• Build long-term client relationships through exceptional service delivery, responsive communication, and proactive issue resolution.
• Lead and develop a high-performing service team by fostering a culture of safety, accountability, continuous improvement, and collaboration.

Duties And Responsibilities

• Lead the day-to-day operations of the plumbing service business, including maintenance, time and material, and service projects.
• Manage the regional profit and loss (P&L) for plumbing service operations, including budgets, forecasting, work-in-progress, and overall financial performance.
• Ensure all service work is delivered safely, efficiently, on schedule, and in accordance with Modern Niagara quality standards.
• Oversee technician scheduling and workforce planning to maximize productivity and deliver exceptional customer service.
• Partner closely with Account Management and Business Development teams to strengthen client relationships, support customer retention, and grow the maintenance portfolio.
• Serve as the primary point of contact for building owners and key clients, resolving issues quickly and maintaining a high level of customer satisfaction.
• Collaborate with billing, dispatch, estimating, and field teams to ensure seamless service delivery and operational efficiency.
• Participate in regional Senior Leadership Team meetings, contributing to operational planning, business strategy, and long-term growth initiatives.
• Recruit, coach, mentor, and develop technical and support staff while fostering employee engagement and retention.
• Support performance management, career development planning, and succession planning for team members.
• Champion Modern Niagara's safety culture by ensuring compliance with health and safety standards, policies, and regulatory requirements.
• Promote collaboration across departments in support of the One Modern approach and integrated service delivery.
• Drive continuous improvement through the effective use of ERP systems, scheduling tools, and operational technology.

Must Haves

• Post-secondary education in Construction Management, Mechanical Engineering, Architecture, or a related discipline, or an equivalent combination of education and industry experience.
• Minimum five (5) years of leadership experience in a plumbing, mechanical, or building services environment.
• Demonstrated experience managing maintenance, time and material, and service project operations.
• Strong financial acumen with experience managing budgets, forecasting, work-in-progress, and P&L performance.
• Strong understanding of plumbing service operations, construction practices, quality standards, and applicable regulations.
• Proven ability to lead, coach, and develop high-performing teams.
• Excellent relationship-building, communication, negotiation, and conflict resolution skills.
• Experience using Microsoft Office and ERP or computerized scheduling systems.
• Ability to manage multiple priorities and deliver results in a fast-paced, customer-focused environment.
• Demonstrated commitment to health, safety, and continuous improvement.

Nice to Haves

• Experience leading multi-trade service operations.
• Experience supporting business development and maintenance agreement growth.
• Familiarity with integrated building systems and lifecycle service delivery.
• Experience participating in strategic planning and senior leadership initiatives.
• Knowledge of modern field service management software and operational reporting tools.

This is a replacement position. Expected annual compensation: $110,000 - $130,000

Benefits and Compensation

• Defined Contribution Pension Plan with a generous employer contribution.
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
• An annual health spending account to support your overall wellness.
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up.
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance, and many others.

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada's infrastructure—and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry.

We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier‑free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at [e-mail] so we can make appropriate arrangements.

We appreciate every applicant's interest in joining Modern Niagara. Only those selected for an interview will be contacted.