Plumbing & Electrical Sales Associate : Full Time - LETHBRIDGE

The Home Depot; Lethbridge; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for a Sales Associate in Lethbridge, Alberta. The role involves providing fast, friendly service, actively assessing customer needs, and promoting various services. Successful candidates will have strong interpersonal skills and a focus on customer satisfaction. Retail or trade experience is preferred. Flexible scheduling is required, including evenings and weekends.

Qualifications

• 1 to 2 years retail or trade experience preferred.

Responsibilities

• Follow Home Depot’s GET Model: Greeting, Engaging, and Thanking customers.
• Actively seek customers and escort them to appropriate merchandise.
• Discuss options and suggest related items/services.

Skills

Effective Communication

Customer Focus

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They focus on department and product knowledge, offering information on product features and related items to support complete projects. Associates greet, engage, and thank every customer in their department and provide basic service in adjacent areas. The primary goal is customer service and solving customer needs.

Key Responsibilities :

Ensures Customer Satisfaction

• Follow Home Depot’s GET Model: Greeting, Engaging, and Thanking customers
• Actively seek customers and escort them to appropriate merchandise across departments
• Ask open-ended questions to understand customer projects and needs
• Promote services such as Special Services, Tool Rental, Pro Desk, and Pro Services

Drives Sales

• Discuss options (good, better, best) and suggest related items/services outside the department
• Educate customers about entire projects
• Use empowerment programs to satisfy customers when necessary
• Maintain daily stock: signage, display, cleanliness

Builds Skills and Knowledge

• Maintain knowledge of all products within and adjacent to the department
• Proactively seek knowledge on products and services

Maintains Safety and Security

• Follow all safety and Loss Prevention policies and procedures

Competencies :

• Effective Communication
• Customer Focus

Skills :

• Interpersonal Skills

Direct Manager / Direct Reports :

• Department Supervisor

Travel Requirements :

• No travel required

Physical Requirements :

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions :

• Flexible schedule, including evenings and weekends
• Warehouse environment that may be dusty and noisy
• Open doors causing drafts and temperature changes

Minimum Education :

• High School Diploma or equivalent

Minimum Years of Work Experience :

• 1 to 2 years retail or trade experience preferred

Minimum Leadership Experience :

Certifications :

Other Requirements / Assets :

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