Plumbing and Electrical Department Supervisor Full-Time - 7062 Clareview

The Home Depot; Edmonton; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Health and Dental Benefits

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

10% Shift Premium (Overnight Roles)

Job summary

The Home Depot in Canada is seeking a supervisor who can lead and inspire associates to deliver exceptional customer service and drive top-line sales through strong merchandising and product knowledge.

This role requires maintaining staffing levels, developing staff through feedback and rewards, reviewing sales data to improve inventory and operations, and ensuring safety standards are followed in daily activities. Flexibility for schedule and weekends is required.

Qualifications

• Strong customer service orientation and people leadership.
• Ability to coach, train and motivate associates.
• Excellent organizational and interpersonal skills.

Responsibilities

• Lead and inspire associates to build relationships with customers and peers.
• Ensure department staffing levels meet business needs.
• Manage associate performance with development, feedback and rewards.
• Review sales and reports with management to improve inventory and merchandising.
• Maintain 100% in-stock and organized overhead plans.
• Resolve and escalate customer issues as appropriate.
• Communicate store sales, events and promotions in team meetings.
• Adhere to safety and asset protection standards.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• 10% Shift Premium (Overnight Roles)
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams