Players Club Host (Full-time Secondment) - GBH

Great Canadian Entertainment; Port Perry; On-site; CAD 35,000 - 45,000; Full time

Job summary

Great Canadian Entertainment is seeking a Full-time Players Club Host at the Great Blue Heron Casino & Hotel. This role involves providing exceptional customer service, managing inquiries, and promoting the Rapid Rewards Program. Ideal candidates should have a high school diploma and customer service experience, with proficiency in Microsoft applications.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency in Microsoft Excel, Word, and KCMS.
• Ability to lift up to 50 lbs occasionally.

Responsibilities

• Provide exceptional customer service and answer inquiries.
• Promote the Rapid Rewards Program and issue players cards.
• Assist with promotions, giveaways, and special events.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

KCMS operating system

Job description

Join to apply for the Players Club Host (Full-time Secondment) - GBH role at Great Canadian Entertainment

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

Great Blue Heron Casino & Hotel is seeking a Full-time Players Club Host! This is a 1-month secondment with an end date of February 28, 2025.

Reporting to the Operations Supervisor, the Players Club Host is responsible for providing exceptional customer service at all times and answering all patrons’ inquiries in a professional and friendly manner.

Skills

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

• Excellent internal and external customer service skills are required to be displayed at all times
• Provide and promote superior customer service
• Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment
• Obtain customer’s personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members
• Verify customer’s identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise
• Issue transaction vouchers for bonus points redemptions as per the KCMS database
• Provide customers with information on the Great Blue Heron Casino facilities and amenities
• Circulate through the Casino to gather information, run surveys, establish and develop relationships with customers
• Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations
• Take photos of Jackpot winners and complete the Photo Release Form
• Ensure information displays and brochures are on the counter within customer’s view
• Assist with promotions, giveaways and special events as required
• Assist with Bus Program, enrolling and distributing coupon booklets to participating customers
• Provide sales of merchandise and various other types of products
• Assist with moving, lifting and accurately verifying inventory level
• Perform other duties as assigned by the Operations Supervisor.

Qualifications

• Completion of High School Diploma
• Proficiency in Microsoft Excel, Word and KCMS operating system
• Minimum 2 years of customer service experience
• Minimum 1 year of cash handling experience
• Experience with Scratch tickets and Nevada sales
• Experience with public speaking and managing inventory levels preferred
• Strong computer skills including accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability
• Ability to type a minimum of 35 words per minute
• Ability to lift up to 50 lbs occasionally and stand for a full shift
• Outgoing, well-mannered, friendly and professional demeanor
• Ability to work independently under pressure in a fast-paced environment
• Excellent time management and organizational skills
• Ability to maintain positive relationships with colleagues and management
• Effective communication skills in English
• Ability to follow company policies and procedures
• Excellent customer service skills
• Ability to perform tasks safely and effectively within time limits
• Successful passing of criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Candidates must be willing to work flexible hours including evenings, weekends, holidays, and overnights. The hours will depend on operational needs. Ready to embark on your next adventure?

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Gambling Facilities and Casinos