Player Services Coordinator

Gateway Casinos & Entertainment; Ramara Township; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment company is seeking a part-time Player Services Coordinator in Ontario. The ideal candidate will excel in customer service, manage bookings, and handle guest relations. Candidates should have strong computer skills and the ability to work flexible shifts, including overnights or swings. French language skills are an asset. Join a fun, dynamic environment that fosters career advancement.

Qualifications

• Previous customer service experience is preferred.
• Computer skills required.
• Must provide superior customer service.

Responsibilities

• Promote outstanding guest relations.
• Handle inbound/outbound calls.
• Manage bookings for concerts and events.

Skills

Customer service

Computer skills

Organizational skills

French language skills

Tools

Microsoft Access

Microsoft Excel

Job description

Job Type: Part-Time Wages: Start Rate: $18.59; 520 Hour Rate: $20.92; 1-Year Hour Rate: $24.31

Job Title/Classification: Player Services Coordinator

Department: Player Services

Employment Type: Part-Time

Shift Assignment: Swing

Company Overview

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment.

The Position

This position allows those who enjoy interaction with our guests an opportunity to excel! This position involves promoting outstanding guest relations in a friendly and helpful environment whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants.

Key Responsibilities

• Promote outstanding guest relations
• Handle all inbound/outbound calls with the Player Services Call Centre
• Handle all booking procedures for concerts/hotel/premium events
• Open and maintain new player accounts, obtain player profile, issue players cards for patrons, educate players on benefits of Player Passport card
• Screen player ratings to provide information on complimentaries to players
• Perform inventory control of all promotional materials
• Handle customer concerns or complaints for immediate solution
• Must directly or indirectly provide for superior customer service and always promote excellent employee relations with co-worker
• May be required to work the casino floor, attending to player needs
• May be required to greet buses and give presentations to tour and travel groups
• May be required to work box office for ticket sales and complementary redemption
• Perform other duties as assigned

What You’ll Require

• Previous customer service experience is preferred
• Computer skills required, knowledge of Microsoft, Access and Excel
• Must be able to organize and prioritize
• Must provide superior customer service
• Must be available to work all shifts, including overnight or swing
• French language skills (verbal and written) are an asset

Health and Safety

• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers

Equal Opportunity Employer

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.