Player Services Champion

Pala Interactive; Golden Horseshoe; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Player Services Champion, where you will be the front-line hero providing exceptional service to gaming customers. This role involves responding to inquiries through various channels, assisting customers with navigation, and ensuring compliance with regulations. The ideal candidate is flexible, computer literate, and has a passion for gaming. With a focus on high-quality service, this remote position offers the opportunity to contribute to a rapidly growing industry. If you're enthusiastic about gaming and customer service, this is the perfect role for you!

Benefits

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must speak, read, and write in English.
• Complete schedule flexibility is required.

Responsibilities

• Respond to customer contacts via email, chat, and phone.
• Assist with navigation and new customer sign-ups.

Skills

English proficiency

Knowledge of poker and casino games

Knowledge of Sports-betting

Computer literacy

Flexibility in schedule

Comfortable with inbound and outbound contacts

Tools

Windows

Mac OS

iOS

Android

Job description

Pala Interactive Canada Inc; operating as Boyd Interactive, is a full service real-money and social gaming technology provider and operator which caters to both B2B and B2C markets in Canada and the United States. Boyd Interactive offers a full spectrum of games, including casino, sports, and poker, across all distribution channels (web, download, tablet & smartphone). Boyd Interactive has 150 employees in Toronto, New Jersey, California, Pennsylvania, Nevada, and Texas.

Boyd Interactive’s strength is its relentless focus on high quality, high functioning, immersive software platforms and diverse employees supporting these initiatives, and with recent developments in legislation, the online gaming industry is poised for rapid growth.

Boyd Interactive is a wholly owned subsidiary of Boyd Gaming Corporation (NYSE – “BYD”).

Position: Player Services Champion

The Player Services Champion is our front-line hero on the phone and web, providing courteous and comprehensive service to all our gaming customers, while creating and contributing to a feeling of luck, excitement, and anticipation on our gaming platforms. Player Services Champions adhere to all Company service and operating standards and ensure compliance with all federal, state and local regulations.

Responsibilities:

• Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
• Assist with navigation through our site, new customer sign-ups and promotion inquiries.
• Escalate cases to Payments & Security team when necessary.
• Work independently without constant supervision.

Required Skills:

• Must speak, read, and write in English.
• Complete schedule flexibility is required.
• Knowledge of poker and casino games is preferred, but willing to train.
• Knowledge of Sports-betting and/or sports enthusiast is preferred but not required.
• Comfortable with both inbound and outbound contacts via chat, email, and phones.
• Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices.
• Must be computer literate and able to navigate through several programs and internet tabs efficiently.

Job Type:

Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Holidays
• Overtime
• Weekend availability

Work Location:

Remote