Player Services Champion

Pala Interactive Canada Inc; operating as Boyd Interactive, is a full service real-money and social gaming technology provider and operator which caters to both B2B and B2C markets in Canada and the United States. Boyd Interactive offers a full spectrum of games, including casino, sports, and poker, across all distribution channels (web, download, tablet & smartphone). Boyd Interactive has 150 employees in Toronto, New Jersey, California, Pennsylvania, Nevada, and Texas.

Boyd Interactive’s strength is its relentless focus on high quality, high functioning, immersive software platforms and diverse employees supporting these initiatives, and with recent developments in legislation, the online gaming industry is poised for rapid growth.

Boyd Interactive is a wholly owned subsidiary of Boyd Gaming Corporation (NYSE – “BYD”).

Position: Player Services Champion

The Player Services Champion is our front-line hero on the phone and web, providing courteous and comprehensive service to all our gaming customers, while creating and contributing to a feeling of luck, excitement, and anticipation on our gaming platforms. Player Services Champions adhere to all Company service and operating standards and ensure compliance with all federal, state and local regulations.

Responsibilities:

• Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
• Assist with navigation through our site, new customer sign-ups and promotion inquiries.
• Escalate cases to Payments & Security team when necessary.
• Work independently without constant supervision.

Required Skills:

• Must speak, read, and write in English.
• Complete schedule flexibility is required.
• Knowledge of poker and casino games is preferred, but willing to train.
• Knowledge of Sports-betting and/or sports enthusiast is preferred but not required.
• Comfortable with both inbound and outbound contacts via chat, email, and phones.
• Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices.
• Must be computer literate and able to navigate through several programs and internet tabs efficiently.

Job Type:

Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Holidays
• Overtime
• Weekend availability

Work Location:

Remote