Player Services Assistant Shift Manager

PENN Entertainment; Area G (Forster Creek/Mount Assiniboine); On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative entertainment company that values fun and career growth. In this role, you'll oversee Casino Services operations while ensuring top-notch guest service standards. Your leadership will help develop team members and maintain compliance with policies. With a commitment to diversity and sustainability, this position offers an exciting opportunity to thrive in a fast-paced environment. If you're ready to make a difference and enjoy a rewarding career, this is the place for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Minimum 2 years of casino experience and 1 year in a supervisory role.
• Prior cash handling and computer experience required.

Responsibilities

• Safeguard company assets and oversee Casino Services operations.
• Coach and develop team members, ensuring positive communication.

Skills

Cash Handling

Computer Skills

POS Systems

Data Entry

Microsoft Programs

Basic Math Skills

Education

High School Diploma or GED

Associate’s Degree in Business, Finance, Hospitality

Tools

POS Systems

Microsoft Windows

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Job Description

Responsibilities:

• Safeguard company assets and oversee Casino Services operations (payroll, cost control, scheduling, compliance).
• Maintain guest service standards and confidentiality.
• Adhere to policies and procedures.
• Coach and develop team members, conduct performance evaluations.
• Manage company funds and ensure positive communication with all stakeholders.
• Schedule staff based on demand.
• Oversee credit and collection functions.
• Maintain personal integrity and professional appearance.
• Perform duties across Casino Services as needed.
• Provide leadership and positive counseling to team members.
• Contribute to team and department development.
• Implement and maintain knowledge of internal controls and federal reporting laws.

BRING US YOUR BEST.

Requirements:

Experience:

• Prior cash handling experience required.
• Prior computer experience required.
• Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Minimum of two (2) years of casino experience.
• Minimum of one (1) year in the casino Cage, Casino Services, or Player’s Club.
• Minimum of one (1) year of supervisory experience.

Education:

• High School Diploma or GED required.
• Associate’s degree in Business, Finance, Hospitality, or a similar area preferred.

Skills:

• Must be able to read, write, and understand English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting, and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer