Player Development VIP Gaming Host / Hôte ou Hôtesse de jeu VIP

Playground; Kahnawake; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player in the gaming sector is seeking a dynamic VIP Gaming Host to enhance guest experiences and build loyalty. In this engaging role, you will interact with VIP guests, ensuring their needs are met while promoting a welcoming atmosphere on the gaming floor. Your sales expertise will be critical in driving visitation and recruitment of new players. This position offers a competitive salary with unlimited earning potential through performance bonuses, along with opportunities for career advancement. Join a vibrant team that values innovation and personal growth, and embark on a rewarding journey that reshapes your career in the gaming industry.

Benefits

Free Food While On Shift

Career Advancement Opportunities

Free Parking

Company-wide Events

Volunteer Opportunities

Qualifications

• Minimum 2 years in sales or casino roles with a focus on VIP services.
• Bilingual in English and French, with strong communication skills.

Responsibilities

• Build relationships with VIP guests and ensure a positive gaming experience.
• Monitor guests' betting habits and manage loyalty programs.

Skills

Sales Experience

Bilingual (English and French)

Customer Service

Conflict Resolution

Report Writing

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:

The VIP Gaming Host is responsible for ensuring that our guests enjoy a high quality and memorable gaming experience. As a Host at Playground you will be responsible for bringing energy, familiarity and success to the gaming floor. Your role will be to build loyalty with our guests, increase visitation and recruit new players through a variety of direct sales activities.

Schedule: rotating - days, evenings, weekends

What we have to offer:

• Competitive compensation (base salary between $50K-$75K, plus an uncapped quarterly performance bonus with unlimited earning potential)
• Free food while on shift
• Opportunities for career advancement
• Free parking
• Company-wide events
• Playground Cares volunteer opportunities

Responsibilities:

• Build strong relationships with assigned VIP guests
• Devote time on the floor greeting guests and ensuring a friendly and positive experience through prompt, courteous and efficient service
• Accommodate guests needs within Host program guidelines to ensure satisfaction and drive return visits
• Make appropriate decisions regarding complimentary offerings by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability
• Monitor guests betting habits and levels of participation in order to manage programs and ensure maximum profit margins, adequate play levels, and appropriate cost control
• Participate in call-center efforts to invite guests to special events, individual visits, incentives and reactivate guests and/or obtain feedback on guest satisfaction
• Review all department related reports and use the provided data to achieve assigned goals
• Manage, build and grow assigned database of VIP guests
• Maintain personal, direct mail and phone contact with guests to build loyalty, increase worth and frequency, as well as fill events
• Have knowledge of the regulations, policies, and procedures relating to the EGD (slot) and gaming floor
• Other duties as assigned

Requirements:

• Minimum of 2 years’ experience in sales, as a host or other casino position such as VIP services, Brand Ambassador marketing, players rewards, or casino operations
• Must be bilingual- English and French- Written and Spoken, additional languages considered an interesting asset
• Must have a valid work permit or be a Canadian resident
• Ability to write reports and professional business correspondence
• Ability to effectively present information and respond to questions from groups of managers, VIP guests and all guests alike
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Must be flexible regarding schedule and be able to work varied shifts
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Ability to work flexible shifts and days of the week including holidays

Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today and embark on a journey of innovation, synergy, and personal growth that will reshape the course of your career.