Player Assistant

Explorers’ Edge; Gravenhurst; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a part-time Player Assistant who is passionate about golf and customer service. In this role, you will be the first point of contact for guests, ensuring they have an exceptional experience on the course. You'll assist with maintaining golf course policies, monitor play, and provide support to golfers. This position offers a unique opportunity to work outdoors in a vibrant environment, where your contributions will help create memorable experiences for guests. If you thrive in a fast-paced setting and enjoy working with people, this is the perfect role for you!

Benefits

Bonus upon contract completion

$500 referral bonus

Complimentary 2-night stay (off season)

Use of resort amenities

Staff housing available

Shuttle services to staff housing

Career advancement opportunities

Discounts on meals and merchandise

Employee recognition program

Employee Wellness Program

Qualifications

• High school level English communication skills required.
• Experience in golf operations or as a golfer is an asset.

Responsibilities

• Monitor pace of play and assist golfers with course rules.
• Provide friendly service and maintain course conditions.
• Communicate effectively with the Pro Shop and team.

Skills

Customer Service

Public Relations

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

Tag Marshal

Job description

Taboo Muskoka is hiring a part-time Player Assistant! Do you love the game of golf, meeting new people and not only know what it means to meet customer expectations, you ‘exceed them’ for breakfast?! If you’re courteous, know how to make a great first impression and have a sense of urgency when it comes to delivering exceptional customer service, keep reading and see if this role is for you!

The Player Assistant provides a point of contact for all members and guests prior to and during their round of golf. The player assistant will maintain golf course policies while ensuring efficient starting and the orderly flow of play.

Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to ‘Create happiness by offering incredible Muskoka experiences to our guests and team.”

KEY RESPONSIBILITIES

1. Keep track of all players' actual starting times and monitor pace of play in accordance with appropriate timelines.
2. Assist golfers in maintaining the pace of play using all tools provided including Tag Marshal.
3. Continuously communicate with Pro Shop and Outside Service – working together as a team.
4. Assist golf operations team when required at bag drop area.
5. During periods of inclement weather, assist golfers off the course.
6. Inform golfers of any rules of the day (cart path, pace of play, pin locations etc.) and ensure that they follow the rules and golf course etiquette.
7. Provide friendly and professional service to all guests and assist them with any questions or concerns.
8. Assist with set up, maintenance and closing of the driving range.
9. Whenever possible rake bunkers, repair divots/ball marks and keep course free of garbage and debris.
10. Always maintain a high profile so golfers are aware of the player's assistant presence.
11. Report all golf and facility related problems to the Director of Golf. If a situation arises that is out of your control, notify the professional staff immediately and request assistance.
12. Adhere to all Taboo Muskoka policies and procedures.
13. All other duties as assigned.

REQUIREMENTS & QUALIFICATIONS

1. High school level English communication skills.
2. Prior experience in golf operations an asset or experience as a golfer.
3. Excellent public relations skills.
4. Must excel in customer service.
5. Proven organizational skills and an attention to detail.
6. Strong communication skills and a proven ability to work well in a team environment.
7. Be neat and professional in appearance.
8. Approach responsibilities in an organized and energetic manner.

PHYSICAL ENVIRONMENT AND REQUIREMENTS

1. Work under pressure.
2. Work in a fast-paced environment.
3. Outside in a variety of weather conditions.
4. Must be able to lift 25 LBS.
5. Long periods of standing on your feet.
6. Must be willing to work morning shifts, evening shifts, weekends and holidays.

BENEFITS OF WORKING AT TABOO MUSKOKA

1. Bonus upon completion of your contract*
2. $500 for referring fellow team members and earn $ for bringing in business*
3. Complimentary 2-night stay (off season).
4. Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym.
5. Staff housing available (located in town of Gravenhurst – short 7kms or 5 mins from the resort).
6. Shuttle services to and from staff housing and the resort available.
7. Potential room for career advancement.
8. Staff (and friends and family) discounts on meals, rooms, merchandise and golf.
9. Staff appreciation events and activities.
10. Employee recognition program.
11. Employee Wellness Program.
12. *Some conditions apply. Inquire within for more details.