Platform Support Analyst I | Azure Cloud | Travel Tech

TripArc; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Incentive programs

Job summary

A leading travel technology company in Toronto is looking for a Platform Support Analyst I to ensure the smooth operation of proprietary Azure applications. The role involves providing user support, managing escalations, and creating documentation. Ideal candidates will have at least 1 year of experience in technical support, strong problem-solving skills, and a Bachelor's degree in a related field. A competitive compensation package starts at $50,000, with shifts rotating throughout the week.

Qualifications

• At least 1 year experience in application or technical support.
• Intermediate to proficient level of technical skills.
• Familiarity with ticketing systems.

Responsibilities

• Take ownership of user inquiries and requests.
• Communicate effectively with cross-functional teams.
• Create and maintain documentation to assist users.

Skills

Problem-solving

Troubleshooting skills

Analytical thinking

Customer service

Collaboration

Education

Bachelor’s degree in Computer Science, IT, Engineering, or related field

Tools

SQL Server

Dynatrace

Azure

ServiceNow

Job description

A leading travel technology company in Toronto is looking for a Platform Support Analyst I to ensure the smooth operation of proprietary Azure applications. The role involves providing user support, managing escalations, and creating documentation. Ideal candidates will have at least 1 year of experience in technical support, strong problem-solving skills, and a Bachelor's degree in a related field. A competitive compensation package starts at $50,000, with shifts rotating throughout the week.