Platform Research Specialist

Numerator / Market Track, LLC; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading market research firm in Toronto is seeking a Platform Research Specialist to ensure high-quality survey experiences for clients. Responsibilities include quality-control reviews of surveys, guiding clients on the Numerator platform, and maintaining workflow efficiency. Ideal candidates should possess excellent communication skills and have a Bachelor’s degree. The salary ranges from $50,000 to $55,000 annually plus bonuses, with a client-service mentality and strong attention to detail essential for success.

Benefits

Recharge Days

Maximum flexibility policy

Wellness resources

Development opportunities

Qualifications

• Strong attention to detail and ability to prioritize tasks.
• Thrives in a fast-paced, growth-oriented environment.
• Ability to work independently with minimal supervision.

Responsibilities

• Conduct quality-control reviews of client surveys.
• Apply survey best practices for seamless respondent experiences.
• Provide professional customer support and guide clients.

Skills

Excellent written and verbal communication skills

Client-service mentality

Strong attention to detail

Organizational capability

Collaboration

Education

Bachelor’s Degree or equivalent

Tools

Qualtrics

Decipher

Alchemer

SPSS

Job description

Platform Research Specialist

Location: Toronto, ON, Canada
Req#: 607031

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is $50,000 - $55,000/year + Bonus.

Required Working Hours: Monday through Friday from 10 AM to 6 PM PT / 11 AM to 7 PM MT / 12 PM to 8 PM CT. Occasional Saturday work may be required; schedules will be provided in advance when possible. Please do not apply if you cannot work these hours.

As a Platform Research Specialist with Numerator Customer Enablement, you’ll play an integral role in delivering the highest quality survey experience for our clients and panelists with Verified Voices In‑Platform Research…

Your responsibilities will include operational delivery of client‑submitted surveys, application of survey standards within questionnaire design, assisting clients in use of the Numerator research platform, and working with internal stakeholders to promote and grow the platform.

You’ll be joining a fast‑paced organization responsible for delivering over 1,000 client survey projects annually…

What You’ll Do

• Responsible for client‑submitted questionnaire quality‑control reviews, applying survey best practices, ensuring survey respondents have a seamless experience.
• Application of custom programming and sampling needs, ensuring error‑free data collection.
• Providing professional customer support through knowledgeable, prompt, and thorough responses to client inquiries.
• Guide client users on Numerator’s web‑based platforms to navigate the system, interpret results and provide advisory support.
• Responsible and accountable for maintaining Numerator’s superior quality standards at every stage of the project, while facilitating the speed associated with Numerator Verified Voices In‑Platform Research.
• Creative troubleshooting and proactive communication with internal and external stakeholders throughout the project execution.
• Assigned to internal initiatives to push Numerator Verified Voices In‑Platform Research forward in operational efficiencies, client support tools and education material.

Skills & Requirements

• Excellent written and verbal communication skills.
• Bachelor’s Degree or equivalent.
• Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, others).
• A client‑service mentality, with a “can do” attitude.
• Strong attention to detail and organizational capability, with the ability to prioritize.
• Thrives in a fast‑paced, growth‑oriented environment.
• Highly collaborative, team‑oriented focus.
• Ability to work independently with minimal supervision/review of work.
• Previous experience designing consumer questionnaires is a plus, but not required.

Benefits

Numerator is 2,000 employees strong. We embrace diversity, provide Recharge Days, maximum flexibility policy, wellness resources, development opportunities, and more.

Internship dates: June 9th to August 8th, 2025 – This section refers to a separate internship program and is not part of this full‑time role.