Platform Operations Lead

InVita Healthcare Technologies, Inc.; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

InVita Healthcare Technologies is seeking a Platform Run Team Lead to manage a cross-functional tech team in Ontario, with hybrid work from Ottawa or Saint-Laurent/East End. The role requires English and French fluency, and oversight of processes, regulatory adherence, and performance metrics.

Typical hours are 8:30–17:30 local time, with flexibility for location and duties. The successful candidate will develop SOPs, lead audits, coach staff, and ensure on-time, high-quality deliverables while

Qualifications

• Bachelor’s degree or equivalent professional experience across the relevant domain area.
• Expertise in the relevant product or functional area.
• Ability to work unsupervised, operating at a senior management level.
• Service orientation to delight customers and exceed their expectations.
• Ability to make recommendations to resolve conflicts by using judgment that is consistent with InVita Healthcare Technologies culture, policies, and procedures.
• Innovation, Flexibility, and Adaptability – undertake tasks with a positive attitude and respond well to management and customer requests.
• Good time management skills and the ability to juggle multiple tasks at once.
• Effective communication and collaboration skills suitable for liaising with colleagues and customers.
• Fluency in English (both verbal and written).

Responsibilities

• Developing and managing a team of technology experts to provide timely and high quality deliverables
• Establishing and improving the team’s processes and procedures
• Ensuring the capability of the team to deliver the support needed, creating SOPs, manuals and training to allow the team to scale
• Ensuring the team follow and adhere to regulatory processes
• Embedding best practice into the team
• Maintaining and documenting policies and procedures in accordance with defined corporate and industry standards
• Ensuring customer maintenance support meets necessary SLAs in appropriate
• Coaching and supporting the team and ensuring collaboration between technology teams
• Supervising in resolving problems and escalated incidents
• Analyzing and reporting on team effectiveness and performance
• Prioritize team activities and ensuring skilled resources available to deliver required outcomes
• Manage discussions and expectations with stakeholders regarding the timing and prioritisation of activities
• Providing detailed information for audits
• Delegate tasks to team members and develop their capabilities
• Encourage team work and promote positive communication

Skills

Team leadership

Communication

Bilingual English/French

Regulatory compliance

Strategic planning

Education

Bachelor's degree or equivalent

Job description

InVita Healthcare Technologies is seeking a Platform Run Team Lead to manage a cross-functional tech team in Ontario, with hybrid work from Ottawa or Saint-Laurent/East End. The role requires English and French fluency, and oversight of processes, regulatory adherence, and performance metrics.

Typical hours are 8:30–17:30 local time, with flexibility for location and duties. The successful candidate will develop SOPs, lead audits, coach staff, and ensure on-time, high-quality deliverables while