Platform Operations Analyst

Flair Airlines; Vancouver; On-site; CAD 70,000 - 105,000; Full time

Job summary

Flair Airlines is seeking a Platform Operations Analyst to join its Information Technology team in Vancouver. This role focuses on supporting and enhancing a core digital platform and requires a detail-oriented candidate with strong analytical skills and a background in IT. The successful applicant will coordinate operational activities, communicate with key stakeholders, and ensure system reliability. Flair offers a collaborative environment with growth opportunities and a comprehensive benefits package to support employee well-being.

Benefits

Medical and dental coverage

Retirement savings with employer-matched contributions

Unlimited travel perks

Qualifications

• 3-5 years of experience in platform analytics or operational support.
• Experience in systems integration and process optimization.
• Comfortable collaborating in an agile environment.

Responsibilities

• Manage day-to-day platform operations and backlog grooming.
• Serve as point of contact for internal stakeholders regarding functionality.
• Conduct analyses to improve business processes.

Skills

Analytical Skills

Problem Solving

Communication

Technical Proficiency in APIs

Education

Bachelor’s degree in Computer Science, Information Technology, or Business Administration

Relevant certifications in business analysis or system management (e.g., CBAP, ITIL)

Job description

Join to apply for the Platform Operations Analyst role at Flair Airlines

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we expand our network, increase flight frequencies, and introduce more services, we’re seeking passionate team members to support our mission of making air travel accessible for all. We know who we are, and we’re confident in our approach—yet we don’t take ourselves too seriously.

Your Team

Join the Information Technology team at Flair as a Platform Operations Analyst, supporting the operation, delivery, and continuous improvement of one of Flair’s core digital platforms in a fast-paced, office-based environment. You will act as a key liaison between strategy and execution, coordinating deployments, managing enhancements, resolving issues, and ensuring clear communication to minimize operational disruptions. Collaborating with airport operations, support, airport IT, commercial teams, and external vendors, you will help maintain system reliability and performance. The ideal candidate is detail-oriented, systems-minded, and thrives in dynamic environments, bringing strong organizational and problem-solving skills, with a commitment to operational excellence and cross-functional collaboration. This role reports to the Digital Product Manager and is based on-site at any of our offices in Calgary, AB (YYC), Edmonton, AB (YEG), or Vancouver, BC (YVR). Occasional travel and flexibility to work evenings, weekends, or holidays may be required to support operational needs.

A Day In The Life

Platform Operations Analyst, you will :

• Manage day-to-day operations of a core system, including backlog grooming, bug triaging, and release coordination.
• Serve as the point of contact for internal stakeholders regarding functionality and delivery status.
• Partner with IT support to prioritize bug fixes and suggest features to alleviate user pain points.
• Partner with Airport IT to integrate software products into airport hardware.
• Partner with airport change managers to seamlessly roll out new features.
• Translate business requirements into user stories and acceptance criteria.
• Perform QA and UAT to ensure bugs are resolved and features meet business needs.
• Maintain documentation for processes, workflows, and integrations.
• Conduct detailed analyses of existing business processes to identify opportunities for improvement and optimization.
• Evaluate applications for potential security risks and implement safeguards.
• Develop and maintain a feedback system to monitor application performance and reporting effectiveness.
• Validate data and software content prior to deployment for operational use.
• Analyze complex data sets to deliver insights and support informed decision-making.
• Perform additional duties as required to support business objectives.

What You Bring to the Role : The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess :

• Education :
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Relevant certifications in business analysis or system management (e.g., CBAP, ITIL) are considered assets.
• Experience :
• Minimum of 3–5 years of experience in platform analytics, operational support, systems delivery, or product coordination, preferably within complex or mission-critical environments.
• Demonstrated expertise in systems integration, process optimization, and software testing.
• Proficient in developing and maintaining comprehensive system documentation and user guides.
• Skilled in analyzing and interpreting complex data to inform decision-making and drive improvements.
• Comfortable collaborating with development teams in an agile environment.
• Confident in managing relationships and communication with external vendors.
• Experience in the aviation industry is a strong asset.
• Skills and Abilities :
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication skills, proactively sharing information with stakeholders.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Technical proficiency in system integrations, APIs, and security protocols.
• Self-motivated, able to identify issues, propose solutions, and drive improvements.
• Experience investigating irregularities through log analysis, data review, and user feedback for root cause analysis.
• Skills in defining, monitoring, and optimizing KPIs for platform health and success.
• Ability to operate within a highly regulated industry, ensuring compliance.

Requirements :

• Clear criminal record check and satisfactory references.
• Legally eligible to work in Canada without restrictions.
• Valid passport for travel across the airline’s network.
• Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).

Why You’ll Love Working Here

At Flair, we prioritize our teams by fostering a supportive, collaborative environment with growth opportunities. Investing in our people fuels our collective success. We aim to create a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the start, you’ll have access to a comprehensive benefits package supporting your well-being, including :

• Competitive salary based on experience.
• Medical and dental coverage, disability and life insurance, employee assistance programs.
• Retirement savings with employer-matched contributions.
• Unlimited travel perks for you and your travel companions.

If you’re ready to join a bold, innovative, and fun team, we want to hear from you!

Your Career, Your Journey - Join Flair!

If interested, submit your resume and answer a few questions about your experience. We look forward to your application.

Apply by June 16, 2025

We’re committed to an inclusive, accessible workplace welcoming diverse talent. Accommodations are available upon request during the process.

We thank all applicants; only those selected will be contacted.