Platform Observability Lead

Global Technical Talent; Toronto; On-site; CAD 145,000 - 155,000; Full time

Job summary

An established industry player in financial technology is seeking a Platform Observability Lead to enhance their IT operations. This role focuses on ensuring high availability and performance through advanced monitoring solutions, including Splunk, Dynatrace, and Grafana. The ideal candidate will possess a strong Site Reliability Engineering background and the ability to lead teams in implementing observability strategies. Join a diverse and inclusive workplace that values your expertise and offers you the opportunity to drive significant improvements in service delivery and operational efficiency.

Qualifications

• 3-5 years of experience with Splunk and/or Dynatrace administration.
• Strong background in Site Reliability Engineering and application monitoring.

Responsibilities

• Lead the implementation and maintenance of observability tools like Splunk and Dynatrace.
• Ensure high availability and performance of IT operations through effective monitoring.

Skills

Application Performance Monitoring

Site Reliability Engineering

Splunk

Dynatrace

Grafana

Linux/Unix

Windows Systems

Scripting Languages

ITIL Service Management

Problem Diagnosis and Resolution

Education

University Degree in Computer Science

Equivalent Combination of Education and Work Experience

Tools

ServiceNow

PagerDuty

Job description

Job Title: Platform Observability Lead
Position Type: Direct Placement
Salary: C$145k - 155k/year
Location: Toronto, ON
Work Type: Onsite

Job Description:

GTT's client, a leading Canadian financial technology company, is seeking a Platform Observability Lead with strong Application Performance Monitoring Tools Experience. This individual will have a strong Site Reliability Engineering background. The goal is to ensure enterprise high availability, security, and efficiency in IT operations.

As a Platform Observability Leader, you will play a key role in ensuring the current state of the Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting. You will provide the vision and expertise to ensure the successful implementation and administration of enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents. This role will ensure the availability, confidentiality, and integrity of the internal systems while championing best practices for Observability. You will ensure that the successful outcomes of the organization by ensuring the Observability team delivers views that reflect our customer experiences.

Job Duties:

1. Providing overall vision and roadmap for the core Observability functions and capabilities.
2. Strong site reliability engineering background.
3. Ensure the successful implementation and maintenance of Splunk, Dynatrace, and Grafana Infrastructure and Configurations.
4. Ensure onboarding of new data sources in Splunk and Dynatrace.
5. Managing Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.).
6. Modelling data to allow for data normalization across a variety of unique data sources.
7. Ensure and support the writing of Splunk and Dynatrace queries for alerts, dashboards, and reporting.
8. Provide oversight and direction in the development of the Customer Journey dashboard and reporting to drive enhanced availability.
9. Optimizing Observability Suite to monitor applications and infrastructure.
10. Tracking new releases of monitoring solutions and ensuring the deployment of patches/implementing upgrades regularly.
11. Building advanced visualizations in Splunk and Grafana to enhance the ability to identify and respond to issues.
12. Liaising with support staff from our key vendors for troubleshooting, coordinating maintenance windows, etc.
13. Creating and maintaining operational process documentation for monitoring solutions.
14. Understanding application flows in a containerized/microservice environment.
15. Manage, maintain and ensure performance of all monitoring systems including data retention, capacity management and performance analytics.
16. Work with external business partners and customers to ensure end-to-end service mapping and views are created to drive improved availability across the entire ecosystem.

Job Qualifications:

1. A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
2. A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace.
3. Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow.
4. Extensive experience working with Splunk and/or Dynatrace.
5. Experience with leading teams and providing observability vision and roadmaps.
6. Experience with log and metrics collection and analysis.
7. You are deeply familiar with application monitoring for Java applications & microservices architectures.
8. Experienced in writing alerts, reports, and dashboard queries in Splunk or similar.
9. Experience with alert and notification management in PagerDuty or similar.
10. You are proficient in working with both Linux/Unix and Windows systems.
11. Knowledge in one or more scripting languages.
12. You understand ITIL service management processes.
13. Skills in IT problem diagnosis and resolution.

About GTT:

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!