Platform Engineer, ServiceNow

BCI Corporation; Vancouver; On-site; CAD 103,000 - 124,000; Full time

Job summary

BCI Corporation seeks a skilled Platform Engineer to join their team in Vancouver or Victoria. In this role, you will enhance ServiceNow solutions, manage technical delivery, and collaborate in a hybrid Agile environment. Competitive compensation and extensive benefits are offered, recognizing the importance of a balanced work-life approach.

Benefits

Comprehensive health & dental benefits

Defined benefit pension plan

20 days vacation and 10 sick days

Work from home option once a week

Ongoing learning opportunities

Qualifications

• Minimum 5 years of experience as a Platform Engineer or similar role.
• Hands-on experience with service management platforms, especially ServiceNow.
• Familiar with Agile methodologies and DevOps practices.

Responsibilities

• Lead technical delivery and enhancements of the ServiceNow platform.
• Drive technical requirements for platform capabilities.
• Create platform maturity roadmaps and manage project delivery.

Skills

ServiceNow

Agile methodologies

Customer service

Problem-solving

Education

Bachelors degree in Technology Engineering Computer Science

Tools

Active Directory

SCCM

CMDB

Job description

Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions BCI is seeking an individual like you to join our team for a 1 2 -month fixed term position. This is your chance to drive efficiency and innovation while enjoying extended benefits and a performance-based incentive plan. As a key member of our organization you will have the opportunity to work in either our Victoria or Vancouver office collaborating with top professionals while contributing to the growth and success of one of Canadas largest institutional investors.

THE OPPORTUNITY

As a Platform Engineer you will work closely with business and technical stakeholders to facilitate the successful deployment growth and enhancement of ServiceNow. Leveraging your expertise you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment ensuring the efficient delivery of top-quality products and services.

With a strong foundation in platform configuration and administration you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria with occasional travel between the two cities.

WHAT YOU BRING

Bachelors degree in Technology Engineering Computer Science or a related field

A minimum of 5 years of experience as a Platform Administrator Platform Engineer Developer or Software Engineer with a strong focus on implementing developing and managing platform configurations and operations

Hands-on experience with service management platforms including in-depth knowledge of ServiceNow ITSM modules Active Directory System Center Configuration Manager (SCCM) and configuration management databases (CMDB); professional certification or training in ITIL ServiceNow or a similar field is

Proficiency in configuring both on-premise and cloud-based environments

Familiarity with Agile methodologies (Lean Kanban or Scrum) and DevOps practices

Proven track record of working within a technical team to analyze complex problems identify issues and collaboratively deliver effective and efficient solutions

Exceptional customer service listening communication and problem-solving skills

Prior experience in the investment management industry is considered an asset

KEY RESPONSIBILITIES

Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team following a regular sprint cadence

Drives technical requirements for assigned platform capabilities and supporting technologies serving as the technical subject matter expert (SME)

Creates platform maturity roadmaps aligning with business objectives and technical needs while identifying opportunities for standardization automation and optimization

Designs configures and maintains platform capabilities services and environments in accordance with platform maturity roadmaps and best practices

Manages project delivery and develops technical documentation ensuring compliance with internal technology governance standards

Establishes and enforces platform standards and guidelines based on industry best practices communicates expectations to technical teams and ensures adherence to established protocols

Participates in procurement processes including developing and evaluating Requests for Proposals and oversees the performance of external resources

Proactively detects risks and issues offers solutions to overcome barriers and delivers advanced levels of platform administration troubleshooting and remediation support

Fosters and maintains positive working relationships with both internal and external stakeholders

Encourages knowledge sharing through internal technical communities and resources promoting a collaborative team-based culture

Applies Agile methodologies and drives continuous improvement in delivery performance through reporting backlog development sprint planning and retrospectives

WHERE YOU WILL WORK

Work from either of our downtown Victoria or Vancouver offices : relocation support is available if needed.

S ALARY RANGE

BCI offers a competitive total rewards package which includes a performance-based incentive plan comprehensive health & dental benefits a defined benefit pension plan and paid time off.

The annualized base salary range for this role is CAD $1 03 000 to $1 24 000 .

The base salary offered to the successful candidate will consider a wide array of factors including but not limited to the individuals skill set level of experience applicable to the role they are being offered and consideration to internal equity.

We pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure. We aim for actual pay to be around the median of the market for target or expected levels of performance and around the upper quartile of the market for excellent performance.

Actual salaries may vary and may be above or below the range based on various factors including but not limited to experience and expertise.

WHY APPLY TO JOIN BCI

With our values as our anchor its our people that help shape employee-focused initiatives and who create the environment we work in each day all of which further strengthens our culture. BCI has been recognized as one of Canadas Top 100 Employers for the fifth consecutive year - and has built programs and benefits to support all our employees including;

Extended health and dental coverage start on your first day of work. We have you covered!

Our telehealth provider Dialogue connects you and your family to virtual healthcare appointments.

Eligibility to the defined benefit BC Public Service Pension Plan providing you with a secure retirement income.

Time off includes : 20 days vacation 10 paid sick days and 2 paid days for volunteering to support physical mental and community health.

Four days in office with the option to work from home once a week promoting both a collaborative work culture and a healthy work-life balance.

On-going learning through our in-house mentoring program professional dues support and online and in-house learning.

At BCI we value diversity and believe in fostering an inclusive culture where all employees can be successful.

We are performance and client focused and we value integrity; if you share these values we want to know you.

We recognize that some skills can be learned on the job and encourage all to apply.

If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations ) contact us at .

We would like to hear from you!

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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