Physiotherapist

Aviva plc; Markham; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the insurance sector is seeking a skilled Physiotherapist to manage their Premiere Healthcare Program. This role combines remote flexibility with in-office collaboration, focusing on vendor management and strategic healthcare initiatives. The ideal candidate will have strong leadership skills and a deep understanding of clinical practices and disability management.

Benefits

Annual bonus eligibility

Retirement plans

Health benefits

Wellness programs

Competitive vacation package

Diversity and inclusion programs

Qualifications

• 5-7 years’ clinical practice experience in various settings.
• At least 2 years’ supervisory or leadership experience.

Responsibilities

• Manage and oversee healthcare vendors and maintain relationships with clinics.
• Lead the development of the monthly vendor clinic dashboard.
• Participate in Claims management meetings and enhance claims handling.

Skills

Leadership

Communication

Critical Thinking

Interpersonal Skills

Education

University Degree

Registered with the College of Physiotherapists of Ontario

Job description

posted on Posted Yesterday

job requisition id R-155210

About Us

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service, we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

We’re passionate about helping our 23,000 people do the best work of their lives, to enable them to make a positive difference in the lives of our customers.

Role Overview

Are you a dedicated and skilled Physiotherapist looking to make a meaningful impact? We are seeking a passionate professional to coordinate and manage our Premiere Healthcare Program and its processes, along with the relationship and performance management of Premiere clinic vendors nationwide. You will guide a clinical team that provides medical knowledge and expertise to support the claims department through education, coaching, and other knowledge transfer strategies.

This role offers a hybrid work model, combining the flexibility of remote work with in-office collaboration.

Key Responsibilities

1. Manage and oversee healthcare vendors, maintaining relationships with Healthcare Premiere clinics and developing connections with community healthcare providers to enhance the Aviva brand.
2. Support customer recovery by ensuring evidence-based care is provided by community providers.
3. Plan and manage the implementation of Healthcare Claims initiatives, ensuring compliance with HCS requirements and clinical best practices without disrupting operations.
4. Provide leadership and guidance in customer-focused strategies, training, organizational change, and response to regulatory changes.
5. Strengthen strategic relationships with Premiere clinics and align with HCS initiatives.
6. Lead the development of the monthly vendor clinic dashboard, including scorecards and tracking processes.
7. Leverage systems like HCAI BISS and Claims Center to improve efficiency, productivity, and service delivery.
8. Contribute to strategic planning and future directions from a healthcare perspective.
9. Foster a learning and development culture to support employee retention and technical skills.
10. Participate in Claims management meetings and develop strategies to enhance claims handling, including anti-fraud measures.

Qualifications

• University Degree
• Registered with the College of Physiotherapists of Ontario
• 5-7 years’ clinical practice experience in various settings
• At least 2 years’ supervisory or leadership experience
• Deep knowledge of the Statutory Accident Benefits Schedule (SABS) and relevant legislation
• Understanding of disability management and evidence-based rehabilitation protocols
• Experience leading multi-stakeholder projects and managing change
• Strong communication, coaching, and leadership skills
• Business acumen with the ability to translate strategy into operational processes
• Excellent interpersonal skills to build collaborative relationships
• Critical thinking and adaptability to cultural changes

Benefits

Salary is determined based on experience and internal equity. Our rewards package includes base salary, annual bonus eligibility, retirement plans, share plans, health benefits, wellness programs, and volunteer opportunities.

We offer a competitive vacation package with options to purchase additional days, and employee programs focused on diversity and inclusion. Our corporate wellness programs support physical and mental health.

Note: AI tools may be used in our recruitment process. This position is newly created and posted both internally and externally.

We are committed to accessibility and will provide accommodations for employees with disabilities upon request.