Physician Support Specialist

CASA Mental Health; Edmonton; Vor Ort; CAD 32.000 - 38.000; Vollzeit

Benefits dieser Stelle

Health and dental benefits

Flexible Spending Account

Defined contribution pension plan

Wellness days

Paid time off for illness, bereavement

Parental leave top-up

Employee discounts

EAP and growth opportunities

Zusammenfassung

CASA Mental Health in Edmonton is seeking a Physician Support Specialist (Administrative Support II) to assist physicians and clinical staff with patient records, demographics, and streamlined check-in processes. You will coordinate with nurses, site administration and clinicians to ensure patients receive timely, quality care.

The role requires strong medical terminology knowledge, accurate data entry, and excellent customer service.

Qualifikationen

• Knowledge of medical terminology.
• Minimum typing speed of 50 wpm with 95% accuracy.
• Proficiency in Word/Outlook/Excel; data entry accuracy.

Aufgaben

• Greet guests, children, adolescents and families; create welcoming environment.
• Inform psychiatrists of arrivals and direct families to waiting area.
• Assign nurses to initial consultations before booking with physicians.
• Complete patient check-in, registration and demographic updates accurately.
• Respond to and transfer calls or take messages.
• Take patient vital signs as directed by nurse or physician.
• Initiate referrals internally and externally.
• Prepare and distribute patient intake packages.
• Maintain confidential medical files and records.
• Ensure government documents are completed, copied, scanned, and mailed.

Kenntnisse

Medical terminology

Typing 50 wpm

Microsoft Word

Microsoft Outlook

Microsoft Excel

Data entry accuracy

Customer service

Organizational skills

Interpersonal skills

Ausbildung

Medical Office Assistant program

Business Administration program

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Jobbeschreibung

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

Wage range: $23.34 to $27.58 Per Hour

Location: Edmonton – CASA Centre

Union: In-scope

Classification: Clinics

FTE:1.0

Status: Administrative Support II

About the Role

the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records. Responsible for confirming or obtaining demographic information. Working directly with nurses, clinical program staff and site administration to assist patients with obtaining quality care.

The Physician Support Specialist will:

• Create a welcoming environment by greeting guests, children, adolescents and their families.
• Inform psychiatrists of arrivals and direct the families to the waiting room.
• Assign nurses to initial consultations prior to booking with physicians.
• Accurately complete patient check-in, registration and demographic updates.
• Respond to and transfer incoming calls to appropriate lines or take accurate telephone messages.
• Take patient vital signs as directed by nurse or physician.
• Initiate referrals internally and externally.
• Prepare and give out patient intake packages.
• Maintain confidential Medical files and records.
• Ensure government documents and applications are thoroughly completed, copied, scanned and mailed.
• Send out notifications to pertinent staff regarding physician absences and coverage for absence.
• Organize supplies/inventory and order as needed.
• Provide administrative support such as taking and distributing meeting minutes, booking meetings, coordinating meeting agendas, booking interviews, filing, faxing, answering telephone inquiries, maintaining records and relevant staff utilization database information, and creating databases, spreadsheets, reports, graphs and charts.

Knowledge, Skills and Abilities

• Knowledge of medical terminology.
• Minimum typing speed of 50wpm with 95% accuracy.
• Proficiency in Microsoft Word, Outlook and Microsoft Excel software.
• High level of accuracy with data entry.
• Excellent customer service, attention to detail, multitasking.
• Able to complete assigned duties with minimum supervision.
• Excellent organizational skills and interpersonal skills with a strong initiative.

Education and Experience

• Medical Office Assistant and/or Business Administration program required or equivalent experience.
• A minimum of 2 years related administrative experience in a medical office setting or Customer Service.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference

What We Offer:

• Employer-paid health and dental benefits, including $750per paramedical practitioner and $2,000 annually in mental health services.
• Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
• Defined contribution pension plan with generous employer match.
• Five paid wellness days plus a holiday break in December to spend time with loved ones.
• Paid time off for illness, bereavement, moving and education.
• Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
• Access to our Employee Assistance Program (EAP) and a range of employee discounts.
• Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
• Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [e-mail]

Closing Date: Nov 5, 2026