Physical Security Operations Centre Supervisor

ADGA Group Consultants Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A security consulting firm located in Toronto is seeking a Physical Security Operation Centre Supervisor. The role includes overseeing incident reporting center activities and managing third-party staff while monitoring security threats. Ideal candidates have experience in leadership, data-driven decision-making, and report writing, and must support a culture of diversity and inclusion. This position offers a competitive salary along with various employee benefits and a focus on work-life balance.

Benefits

Health and dental coverage

Gym discounts

Employee Assistance Program

Qualifications

• Strong attention to detail in documentation and reports.
• Experience in managing security operations.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Oversee IRC activities and manage third-party staff.
• Monitor threat trends and incidents.
• Coordinate security-related incidents as needed.
• Develop intelligence products from research.

Skills

Threat monitoring

Data-driven decision making

Report writing

Team leadership

Job description

ADGA is hiring a Physical Security Operation Centre Supervisor to manage our banking clients' Physical Security Incident Reporting Centre (IRC) based in the Greater Toronto Area (Downtown Toronto & Mississauga). This site serves as the current intake, triage, and escalation point for physical security and life safety matters for our clients in Canada, Europe, and Asia-Pacific.

Our goal is to enhance the security maturity of our banking client by creating a best-in-class, data-driven, intelligence-led Global Physical Security Operations Centre (GSOC). We aim to employ a holistic, proactive, and risk-based approach to security operations by focusing on three main areas: People, Processes, and Technology.

The Supervisor will oversee IRC activities during overnights, weekends, and holidays, and will be directly responsible for the effective management of third-party IRC staff. This role involves leading and developing a team responsible for 24/7 threat monitoring and managing tools and processes that protect our client against physical security threats. The Supervisor will collaborate with various Global Physical Security (GPS) teams and other business units to enhance the organization’s security posture.

Job Tasks :

• Manage IRC activities and supervise third-party staff
• Monitor and identify threat trends and incidents affecting our client
• Maintain exceptional attention to detail in documentation, investigation, and report writing
• Work comfortably with ambiguity and large volumes of data and information
• Draft and review detailed reports on critical incidents
• Handle sensitive and confidential information appropriately
• Coordinate security guards as needed
• Monitor and facilitate security-related incidents
• Assess threats and make data-driven decisions
• Participate in physical security projects and monitor access control systems
• Respond to security notifications and liaise with emergency services
• Conduct open-source research and develop intelligence products
• Support multi-tasking, decision-making, and problem-solving efforts
• Understand and apply operating policies and procedures
• Support process improvements and business procedures
• Contribute to a positive team environment and participate actively
• Enhance knowledge through ongoing learning and development
• Keep team members informed about project status and relevant updates
• Promote diversity, equity, and inclusion within the team
• Act as a brand ambassador for the business area and the bank
• Lead and coach the team to improve service levels
• Resolve operational issues effectively and handle daily challenges
• Deliver a superior partner experience and support employee growth
• Plan, organize, and coordinate activities efficiently
• Lead by example to foster team effectiveness

Additional Information :

Work-Life Balance : We support a healthy work-life balance through flexible policies, including maternity/parental top-up (up to 52 weeks) and reservist leave top-up (up to 180 days).

ADGA promotes Diversity, Equity & Inclusion (DEI) through active initiatives and discussions to create an inclusive environment where all employees feel valued and respected.

Compensation : In addition to a competitive base salary, ADGA offers a profit-sharing plan for all employees.

Benefits and Total Rewards : Our benefits include health and dental coverage, a Health Spending Account, Short-Term Disability, Employee Assistance Program, Telemedicine, gym discounts, perks via Perkopolis, Deferred Profit Sharing Plan, and other employee-centric services.

Remote Work : Employment Type : Contract

Key Skills : Airside Operations, Cathodic, Marketing & Sales, General Services, Advocacy, Infrastructure Development

Experience : Years (unspecified)

Vacancy : 1