Photolink Appraiser

Intact Financial Corporation; Edmonton; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Photolink Appraiser to enhance their dynamic team. This role involves examining vehicles post-accident to assess damage, utilizing advanced estimating software, and ensuring quality service standards. You will be empowered to negotiate repair practices and contribute to a culture of continuous learning and improvement. With a hybrid work model, the company offers a supportive environment that values diversity and encourages personal growth. If you are passionate about the automotive industry and committed to customer satisfaction, this opportunity is perfect for you.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Flexible work arrangements

Extra days off

Annual wellness account

Access to health resources

Dynamic learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 4+ years of auto body repair experience required.
• Knowledge of estimating software is essential.

Responsibilities

• Examine vehicles to determine damage causes and repair estimates.
• Negotiate best repair practices and ensure service quality.

Skills

Auto Body Repair

Estimating Software (Audatex, Mitchell)

Analytical Skills

Communication Skills

Customer Service

Education

Post-secondary education in a related industry

Tools

Digital Automated Evaluation Systems

Job description

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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We’re looking for a Photolink Appraiser to join our growing team!

What You'll Do Here

1. Determine the causes and origin of damage that occurred during an accident by examining the vehicle using a software application. Claims handled will be of varying degrees of complexity depending on the incumbent's experience.
2. Assess and approve repair estimates for claims adjusters, by comparing the estimate to the assessment made on examination of the vehicle.
3. May be called upon to establish the market value of vehicles based on the information provided by claims adjusters, using the various tools outlined in the appraisers' standards and procedures manual.
4. Use digital automated evaluation systems to standardize repair estimates and avoid errors.
5. Negotiate and communicate a best repair practice or procedure.
6. Ensure productivity and service quality, using the appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives.

What You Bring To The Table

1. Minimum of 4 years' auto body repair experience, including knowledge of estimating software (Audatex and Mitchell) or an equivalent combination of post-secondary education in a related industry (or any combination of equivalent education and experience).
2. Comprehensive knowledge of the principles and techniques of automobile physical damage repairs and replacement.
3. Computer proficient and able to effectively navigate through various systems.
4. Strong analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusions.
5. Effective verbal and written communication skills with the capability to draft claims reports.
6. Commitment to continuing education.
7. Must be customer driven.

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Finance, and Customer Service

Industries

• Insurance, Financial Services, and Software Development

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