Host

Chanel, Inc.; Vancouver; On-site; CAD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Holiday season role

Job summary

CHANEL CANADA ULC. is seeking a Host for their Vancouver Holt Renfrew boutique to greet clients warmly and manage the flow of traffic during the holiday season.

The role supports Fashion Advisors and Management, assists with transactions at the Cash and Wrap, and helps ensure an exceptional client experience. This temporary full-time position runs Oct 1 to Dec 31, 2026, with a competitive salary and an inclusive culture.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent interpersonal and communication skills.
• Foreign language skills are preferred but not required.
• Ability to work in a fast-paced environment and handle multiple tasks. Flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Greet clients warmly and facilitate the client experience.
• Assist clients by answering questions and bridging wait times.
• Maintain flow of traffic and service levels in the boutique.
• Communicate expected wait times and in-boutique experience clearly.
• Assist with Cash and Wrap transactions and ensure stations are stocked.
• Document messages and relay to Fashion Advisors and Management promptly.
• Support boutique operations as directed by management.

Skills

Customer service

Interpersonal skills

Teamwork

Communication skills

Flexible schedule

Bilingual preferred

Job description

Location

CHANEL Oakridge Park Boutique (in Vancouver)

Reports to

Boutique Manager

Contract

Full-time and Temporary (October 1 to December 31, 2026)

Your role @ Chanel

We are looking for a Host who is passionate about providing the highest standards of service to facilitate and support the client experience in our Vancouver Holt Renfrew boutique. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed during this holiday season.

What impact you can create at Chanel

• Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols
• Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique
• Maintain flow of traffic to ensure adequate service levels
• Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients
• Help at Cash and Wrap with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors and Management on a timely manner
• Support boutique success by assisting with any other tasks as directed by boutique management.

Responsibilities listed are not exhaustive

additional and more detailed duties will be shared during training stage.

What you will bring to the role

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent interpersonal and communication skills
• Foreign language skills are preferred but not required
• Ability to work in a fast-paced environment and handle multiple tasks. Flexible schedule. Including availability to work evenings, weekends, and holidays.

You are energized by

• Genuinely welcoming and guiding clients
• Turning difficult situations into positive memories
• Providing the highest standards of service and being service minded
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

What you would gain from this experience

• Exposure to the multiple boutique business functions and categories
• The opportunity to work with a fun, creative and dynamic brand in the phase of new boutique opening
• Being a part of a collaborative and engaged team during the key holiday sales moment

Competitive salary

$56,500CAD annually

Inclusive culture

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process

Chanel brand background

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.