Phlebotomist (Plasma Associate)

Canadian Blood Services; Ottawa; On-site; CAD 35,000 - 50,000; Part time

Job summary

A healthcare organization in Ottawa is seeking a Regular part-time Plasma Associate. You will be responsible for engaging with plasma donors, performing venipuncture, and ensuring donor comfort and safety. The ideal candidate will have a background in customer service and experience in a healthcare setting. This role offers a chance to contribute to life-saving processes in a collaborative environment.

Benefits

Payment in lieu of vacation

Payment in lieu of benefits

Defined benefit pension plan

Employee discounts

Wellness program

Professional resources

Qualifications

• Completion of post-secondary education in a relevant discipline; science/health-related fields preferred.
• Completion of an accredited phlebotomy training program is an asset.
• Minimum 3 years of progressive experience working with the public, in a high customer-focused environment.
• Basic computer skills; familiarity with Microsoft Word and Outlook is an asset.
• Knowledge of current Good Manufacturing Practices.

Responsibilities

• Perform assigned duties in the plasma donation and production process according to standard operating procedures.
• Promote a positive donor experience and ensure donors are engaged throughout the collection process.
• Greet and assist plasma donors during the donation process in an engaging manner.
• Perform venipuncture and monitor donor safety and comfort; provide post-donation care and instruction.
• Maintain accurate information in IT systems, manage product labelling, and prepare products for freezing, centrifuging and shipment.
• Contribute to continuous improvement initiatives and adopt best practices with the team.

Skills

Customer service skills

Phlebotomy

Continuous improvement knowledge

Basic computer skills

Education

Post-secondary education in relevant discipline

Phlebotomy training program

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

Canadian Blood Services is looking for a Regular part-time Plasma Associate to join our dynamic Collections Operations East team.

The Collections Operations East team is responsible for supporting Canadian Blood Services by collecting plasma in a safe manner to enable safe products which save lives every day. In this role, you will be responsible for performing assigned duties associated with the plasma donation and production process as defined by standard operating procedures. You will participate in projects/continuous improvement initiatives that contribute to the success of the program. You will also act as an ambassador of the program to promote and contribute to a collaborative and customer-centric work environment.

Leveraging your excellent customer service skills, you will promote a positive experience for donors throughout the collection process and take initiative to ensure that donors are engaged and their needs are met. You will greet and assist all plasma donors as they progress through the donation process in an engaging and positive manner.

You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitor donors for safety and comfort, and provide post-donation care and instruction. You will ensure completeness of information in our IT system for products, handle the labelling process for products, and prepare products for freezing, centrifuging and shipment to our testing facilities.

Drawing on your knowledge or experience in continuous improvement, you will contribute to the framework of continuous improvement and implementation of best practice standards with the team.

Responsibilities

• Perform assigned duties in the plasma donation and production process according to standard operating procedures.
• Promote a positive donor experience and ensure donors are engaged throughout the collection process.
• Greet and assist plasma donors during the donation process in an engaging manner.
• Perform venipuncture and monitor donor safety and comfort; provide post-donation care and instruction.
• Maintain accurate information in IT systems, manage product labelling, and prepare products for freezing, centrifuging and shipment.
• Contribute to continuous improvement initiatives and adopt best practices with the team.

Desired education and skills

• Completion of post-secondary education in a relevant discipline; science/health-related fields preferred.
• Completion of an accredited phlebotomy training program is an asset.
• Minimum 3 years of progressive experience working with the public, in a high customer-focused environment.
• Basic computer skills; familiarity with Microsoft Word and Outlook is an asset.
• Knowledge of current Good Manufacturing Practices.

What we offer you

• Payment in lieu of vacation
• Payment in lieu of holidays
• Payment in lieu of benefits
• Premiums paid according to the collective agreement
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• Physical requirements - ability to lift up to 10 kg (22 lbs).

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system; to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.