Philanthropy Operations Associate

The Ottawa Hospital; Ottawa; Hybrid; CAD 43,000 - 63,000; Full time

Job summary

The Ottawa Hospital Foundation is seeking a Philanthropy Operations Associate to coordinate and support the Gratitude Award Program (GAP) and related recognition initiatives. This hybrid role is based in Ottawa and involves collaboration with the Foundation Marketing team and hospital partners to drive donor engagement and revenue.

Ideal candidates have admin and project coordination experience, with a post-secondary qualification in project or fundraising management.

Qualifications

• Post-secondary diploma, degree or certification in project management and/or fundraising management is an asset.
• Experience in administration and project coordination is encouraged.
• French language is an asset.

Responsibilities

• Coordinate and support the Gratitude Award Program (GAP) and related program enhancements.
• Collaborate with Foundation Marketing and hospital partners to promote the GAP and increase revenue.
• Provide administrative and project support to the Donor Recognition & Stewardship team.

Skills

Project coordination

Task management

Collaboration

Attention to detail

Microsoft Office Suite

Raisers Edge

Wrike

Project management

Bilingual (English/French)

Education

Post-secondary diploma/degree in project management or fundraising management

Tools

Microsoft Office Suite

Raiser’s Edge

Wrike

Job description

Philanthropy Operations Associate, Donor Recognition and Stewardship

Join our team to create a better tomorrow for all of us.

Recognizing donors is a powerful engagement tool. You’ll work within Philanthropy Operations on the Donor Recognition and Stewardship team to oversee the delivery of the Gratitude Award Program which highlights acts of kindness, compassionate care and innovation and allows donors to make a gift in honour of staff members or teams at the hospital who positively impacted them.

"Every donor interaction is an opportunity to strengthen connections, demonstrate gratitude and build lasting relationships. This role oversees the delivery of the Gratitude Award Program and supports our recognition programs to ensure donors feel valued at every stage of their journey. Through collaboration, attention to detail, and a commitment to service excellence, this individual will make a meaningful contribution to our team and the donor experience." - Megan Racicot, Manager, Donor Recognition & Stewardship

If you’re experienced in administration, and love:

• Project coordination
• Crossing tasks off a list
• Supporting and collaborating with others
• Opportunities to work with, learn from, and grow with a dynamic and experienced team

This role is for you.

We want YOU by our side to help transform the future of healthcare.

POSITION SNAPSHOT

Position Type: Full-Time Contract until August 2027 (Maternity Leave Coverage) (37.5 hours per week)

Number of Vacancies: 1

Number of Direct Reports: 0

Annual salary: The salary range for this position is $43,333-$62,767 with a current hiring range of $43,333-$51,250.

Experience: All candidates with relevant experience in administration and project coordination are encouraged to apply. Post-secondary diploma, degree or certification from a college, polytechnic, university or equivalent in the following is considered an asset: project management and/or fundraising management.

Location: Hybrid options available, with onsite work conducted in Ottawa, Ontario. There is a standing requirement of once a week on Fridays at our storefront at Irving Greenberg Family Cancer Centre (3045 Baseline Road). The successful candidate would need to also work out of the Civic Campus (1053 Carling Avenue) and General Campuses (501 Symth Road) on an ad hoc basis.

Transportation: A driver’s license/private vehicle is an asset but not required.

Language: English essential, French is considered an asset.

Deadline to Apply: We will start reviewing applications immediately and continue reviewing applications and conducting interviews on a rolling basis. We therefore encourage candidates to apply early.

Read on to learn more about us and the future you.

OUR MISSION: THE CAMPAIGN TO CREATE TOMORROW

The Campaign To Create Tomorrow already has overwhelming community support. Our team of fundraisers have raised $404 million since launching the campaign 5 years ago, which includes some of the largest‑ever donations in our city’s history.

This multi‑year campaign to support the construction of a new state‑of‑the‑art hospital on Carling Avenue, as well as world‑leading medical research is the largest ever fundraising campaign in our region’s history representing an ambitious vision for the future of healthcare.

"I came from the private sector and was lacking fulfillment. My job was focused on the bottom‑line – to make money for a corporation. The Foundation was a welcome change. I connect with the cause, and my work actually matters." – Natasha De Sousa, Development Officer

What Would My Job Look Like?

• Coordinate and support the Gratitude Award Program (GAP) through various activities along with and ongoing program enhancement.
• Collaborate regularly with the Foundation Marketing team and hospital partners to promote the Gratitude Award Program and increase revenue.
• Provide administrative and project support to the Donor Recognition & Stewardship team
• Assist and support with donor engagement activities and initiatives.
• Rotate in-person reception coverage of our front-facing General Campus (501 Smyth Road), and/ or Irving Greenberg Family Cancer Centre (3045 Baseline Road) offices. This particular position will cover the Friday shift at the Irving Greenberg Family Cancer Centre (3045 Baseline Road).
• Support donor recognition and stewardship programs, including various administrative and data entry tasks
• Support annual donor recognition processes, including Leadership Registry updates, donor wall and digital wall recognition, donor consent tracking, and coordination with Finance and Marketing teams
• Deliver the Gratitude Award Program bootcamp as part of Foundation staff onboarding
• Serve as a backup resource for Gift-in-Kind administration, VP Philanthropy Operations calendar management and other departmental activities related to recognition and stewardship
• Other duties as required

Knowledge, skills, and abilities:

• Ability to thrive in a dynamic work environment with shifting priorities and time-sensitive deliverables
• Superior attention to detail, and ability to follow-through with assigned tasks.
• Problem-solving skills
• Ability to communicate clearly and concisely
• Experience in a front-facing customer service role
• Advanced computer skills in Microsoft Office Suite are required. Familiarity with Raiser’s Edge and Wrike is considered an asset.
• Project management skills are an asset
• Knowledge of The Ottawa Hospital and The Ottawa Hospital Research Institute is considered an asset
• Bilingualism in French and English is considered an asset

Operational requirements:

• Willingness and ability to work outside of regular business hours when needed

The Ottawa Hospital Foundation values diversity and embraces an organizational culture that is inclusive and free of bias and discrimination. The Foundation is committed to a board and staff that is comprised of talented and dedicated individuals with a diverse mix of expertise, experience, skills, and backgrounds.

The Foundation does not use AI to screen/review applicants.

We would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.