Pharmacy Technician - Midshift

Synchrony Health Services; Area B (Goat River Valley); On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company recognized as one of the best places to work in aging services! This role offers an opportunity to contribute to enhancing the lives of residents while being part of a supportive and inclusive team. As a key player in the order entry process, you will ensure accuracy in customer orders and provide exceptional service. Enjoy a fulfilling career that values your contributions and promotes professional growth. If you are detail-oriented, have strong customer service skills, and are ready to make a difference, this position is perfect for you!

Qualifications

• Proficient math skills and detail-oriented approach are essential.
• Customer service skills and computer knowledge are required.

Responsibilities

• Enter customer orders and verify information in the system.
• Respond to customer inquiries and complaints effectively.
• Assist in preparing and shipping orders to designated locations.

Skills

Mathematics

Customer Service

Computer Knowledge

Telephone Etiquette

Detail Oriented

Knowledge of Medical Language

Education

High School Diploma or GED

Job description

LIFE AT SYNCHRONY

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

JOIN TEAM SYNCHRONY

Enters incoming orders for pharmacy services. Informs customers of the receipt, pricing, shipping dates and delays of orders. Answers and responds to customer inquiries.

Hours: MID SHIFT

Duties

1. Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
2. Verifies and enters physician information into the system.
3. Enters new medication orders and enters refills.
4. Sorts, correlates and distributes copies obtained from fax machines.
5. Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.
6. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
7. Assists specified departments in the preparation and shipment of orders to designated locations.
8. Checks inventory records to determine availability of requested merchandise.
9. Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
10. Meets Expectations of Excellence for position.
11. Supports facilities, departmental goals and the overall objectives of the Company.
12. Complies with all laws, regulations and standards of ethical conduct.
13. Performs all job duties with a friendly positive and team-oriented approach.
14. Complies with all Company policies, procedures, rules and standards.

WHAT WE'RE LOOKING FOR

Requirements:

• Proficient math skills
• Computer knowledge
• Customer service skills
• Telephone etiquette skills
• Able to sit for long periods of time
• Available to work overtime
• Available to work holidays and weekends
• Knowledge of medical language and abbreviations
• Detail oriented
• High school diploma or GED

APPLY NOW

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.