Pharmacy Team Lead - Retina (On-site, Markham)

Sentrex Health; Markham; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a proudly Canadian company as a Pharmacy Team Lead - Retina, where you'll play a vital role in overseeing pharmacy operations for Retina clinics. This position offers the chance to lead a dedicated team while ensuring exceptional service and support for patients and healthcare providers. With a focus on collaboration and innovation, you'll help implement new processes and train staff in a dynamic environment. If you're passionate about making a difference in the pharmacy sector and thrive in a leadership role, this opportunity is perfect for you. Enjoy a competitive salary and generous benefits as part of a supportive team committed to excellence.

Benefits

Competitive Salary

Generous Vacation Entitlement

Wellness Program

Paid Sick Days

Dental Benefits

Extended Health Benefits

Employee Assistance Program

Qualifications

• Licensed pharmacy professional preferred with 2+ years of pharmacy experience.
• Experience in a team lead or supervisory role is strongly preferred.

Responsibilities

• Oversee prescription workflow for Retina clinics and ensure timely completion.
• Act as main contact for clinic staff and pharmacy team, addressing concerns.

Skills

Customer Service

Leadership Skills

Communication Skills

Organizational Skills

Time Management

Education

Post Secondary Diploma in Pharmacy Assistant or Technician

Tools

Kroll

MS Office (Excel, Word)

Job description

Pharmacy Team Lead - Retina (On-site, Markham)

Job Category: Pharmacy

Requisition Number: PHARM002155

Posted: January 28, 2025

Employment Type: Full-Time

Work Location: On-site, Markham

Description

Position Type: Full-Time

Department: Pharmacy

Work Hours: Monday to Friday

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

The Opportunity:

The Pharmacy Team Lead - Retina has primary responsibility for supporting the Pharmacy Manager with the daily operations of the pharmacy’s Retina prescription program. The Pharmacy Team Lead – Retina acts as the main point of contact for designated Retina clinics and provides daily oversight and guidance to pharmacy staff to ensure that Retina prescription workflow is completed within required timelines. The Pharmacy Team Lead – Retina also works with clinic staff and other stakeholders to provide exemplary customer service and clinic support, while working with management to address and resolve clinic concerns. In addition, the Pharmacy Team Lead – Retina will assist management with implementation of new clinics, process changes and staff training. The Pharmacy Team Lead - Retina is expected to participate in all aspects of Sentrex Pharmacy required of a team player.

A Day in the Life (What you will do here):

• Provides daily oversight to ensure that prescription workflow for designated Retina clinics is completed in a timely manner and according to clinic specifications.
• Organizes pharmacy work according to order priority and communicates priority to pharmacy team.
• Acts as the main point of contact to answer questions related to designated clinics from clinic, field and pharmacy staff while appropriately escalating concerns to the Pharmacy Manager.
• Perform Pharmacy Assistant duties including prescription entry/labelling/packaging, preparing shipping reports, following up on insurance billing issues, answering phones, scanning/filing of paperwork and arranging courier deliveries.
• Supports the Pharmacy Manager with scheduling of the team as required.
• Assists management with staff training and mentoring.
• Adherence to all relevant guidelines including the established Standard Operation procedures and all applicable regulatory requirements.
• Actively contribute to the ongoing review of policies and procedures as they pertain to pharmacy operations.
• Attends and participates in staff meetings.
• Perform other duties as assigned by manager.

What you need to ensure you are set up for success:

• Post secondary diploma from Pharmacy Assistant or Pharmacy Technician program.
• Licensed pharmacy professional with provincial pharmacy college is strongly preferred.
• Experience in a team lead or supervisory role strongly preferred.
• Must have at least 2 years experience in a pharmacy setting.
• Proficiency with Kroll required.
• Strong computer skills in Windows environments and MS Office (Excel, Word).
• Strong verbal and written communication skills in English required. Ability to communicate in other languages an asset.
• Knowledge and understanding of specialty medications along with third party billing issues is strongly preferred.
• Highly organized with strong attention to detail.
• Ability to self-manage time, set daily priorities and multi-task in order to meet various competing work deadlines.
• Excellent interpersonal and leadership skills, with ability to work independently as well as within a team.
• Ability to physically stand for extended periods of time, and to lift and move up to 50 pounds.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being!).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.