Pharmacy Operations & Product Enablement Lead

Express Scripts Canada

Mississauga

On-site

CAD 70,000 - 95,000

Full time

14 days+

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Job summary

Express Scripts Canada is seeking a Pharmacy Operations & Product Advisor to coordinate operational issues, document requirements, and support system improvements across Pharmacy, Provider Services, Care Navigation, and partners. The role emphasizes analyzing challenges, data support, and readiness activities to drive effective service delivery.

The Advisor will document business requirements, prepare materials for roadmap planning, and collaborate with cross-functional teams to deliver

Qualifications

Strong business and operational analysis capabilities with advanced Excel, Visio, and PowerPoint.
Experience coordinating system and operational issues, documenting processes and business requirements.
Excellent stakeholder management, communication, organizational, and problem-solving skills.

Responsibilities

Coordinate operational issues and escalations across teams and vendors.
Act as liaison between pharmacy operations, Product, technology, and stakeholders.
Support administration of key operational systems and access processes.
Maintain process, operational, and disaster recovery documentation.
Document business requirements, pain points, risks, and gaps.
Coordinate data, metrics, and analysis to quantify challenges and inform decisions.
Support change management, training, and readiness activities.
Prepare process maps, presentations, and decision-support materials.
Support roadmap planning and business case development through research.