Ops & Strategy Intern - Cross-Functional Enablement

Lincoln Motor Company; Oakville; On-site; CAD 75,000 - 110,000; Full time

Job summary

Express Scripts Canada is seeking a Pharmacy Operations & Product Advisor to support continuity and enablement across Pharmacy, Provider Services, Care Navigation, and partners. You will analyze operational challenges, coordinate data, and prepare materials to support roadmap planning and business decisions.

The role involves cross-functional coordination, documenting requirements, and coordinating operational readiness, impacts, and dependencies.

Qualifications

• Strong business and operational analysis capabilities with advanced Excel, Visio, and PowerPoint skills.
• Experience coordinating system and operational issues, documenting processes and business requirements, analyzing challenges, supporting changes and readiness, and preparing business cases and roadmap materials.
• Strong stakeholder management, communication, organizational, and problem-solving skills are essential.

Responsibilities

• Coordinate operational issues, escalations, defect investigations, root cause discussions, and resolution activities across internal teams, vendors, and stakeholders.
• Act as an operational liaison between pharmacy operations, Product, technology, vendors, and business stakeholders to support issue resolution, process improvements, and readiness activities.
• Support administration of key operational systems, access management processes, and related business activities.
• Maintain process, operational, and disaster recovery documentation.
• Document business requirements, pain points, risks, gaps, and enhancement opportunities.
• Coordinate operational data, metrics, and analysis to quantify challenges, measure outcomes, and support decisions.
• Support process and system changes, including readiness, stakeholder communication, training coordination, and change management.
• Prepare process maps, presentations, reports, and decision-support materials.
• Support roadmap planning, prioritization and business case development through research, operational analysis, and documentation.

Skills

Operational analysis

Stakeholder management

Communication

Tools

Microsoft Excel

Visio

PowerPoint

Job description

Express Scripts Canada is seeking a Pharmacy Operations & Product Advisor to support continuity and enablement across Pharmacy, Provider Services, Care Navigation, and partners. You will analyze operational challenges, coordinate data, and prepare materials to support roadmap planning and business decisions.

The role involves cross-functional coordination, documenting requirements, and coordinating operational readiness, impacts, and dependencies.