Pharmacy Operations Leader | Patient Care & Team Growth

Loblaw Companies Limited; Toronto; On-site; CAD 72,000 - 93,000; Full time

Job summary

Loblaw Companies Limited is seeking a Pharmacy Operations Leader in the Toronto area to oversee staff, hiring and performance management while driving the department’s financial and operational success. You will supervise pharmacy staff, ensure accurate dispensing, manage inventory and counsel patients with a friendly, proactive approach.

You’ll build the business using community-based outreach, meet patient needs, and collaborate with health-services teams to deliver exceptional customer

Qualifications

• Bachelor of Science, Pharmacy and a Class A Pharmacists license required.
• Minimum of 3 years’ experience in retail environment.
• Strong verbal communication and interpersonal skills.
• Strong people management skills and the ability to motivate and coach others.
• Excellent customer service and professionalism.
• Proven ability to build the business using community based marketing strategies.
• Strong problem solving skills including the experience formulating and executing action plans.
• Strong personal computing skills, as well as knowledge of Healthwatch and/or KROLL Pharmacy systems a definite asset.

Responsibilities

• Supervise and provide guidance and direction to staff.
• Responsible for hiring and managing the performance of staff.
• Accountable for the financial and operational success of the department.
• Prepare, dispense and control medications accurately and timely to patients.
• Ensure medication and over the counter supplements inventory levels is adequate to meet patients’ needs.
• Counsel patients regarding new and additional medications in a friendly, positive and pro-active interaction.
• Create awareness and educate customers through public relations (public health days, clinics, etc.).
• Provide timely and positive resolution to patient’s needs and Doctor’s requests/issues.
• Obtain and review budgeted sales and net contribution.
• Identify and report sales opportunities both internally and externally.
• Review and control costs at all levels within Loblaw Pharmacy (dispensary).

Skills

Verbal communication

People management

Customer service

Community marketing

Problem solving

Computing skills

Education

Bachelor of Science, Pharmacy

Pharmacist license (Class A)

Tools

Healthwatch

KROLL Pharmacy systems

Job description

Loblaw Companies Limited is seeking a Pharmacy Operations Leader in the Toronto area to oversee staff, hiring and performance management while driving the department’s financial and operational success. You will supervise pharmacy staff, ensure accurate dispensing, manage inventory and counsel patients with a friendly, proactive approach.

You’ll build the business using community-based outreach, meet patient needs, and collaborate with health-services teams to deliver exceptional customer