Pharmacy Manager (Bank and Findlay Creek)

Shoppers Drug Mart; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading pharmacy chain seeks a Pharmacy Manager to oversee operations and ensure exceptional customer service. This role involves dispensing medication, providing consultation, and managing workflow and inventory in a community-focused environment. Candidates should possess strong decision-making skills and a commitment to health and safety standards.

Benefits

Employee discounts

Flexible schedules

Competitive pay

Online learning opportunities

Qualifications

• Proven ability to build and drive business success.
• Adherence to Health & Safety procedures.
• Completion of mandatory and ongoing training.

Responsibilities

• Manage overall pharmacy operations including consultation to customers.
• Ensure accuracy of all prescriptions dispensed.
• Oversee stock levels and medication orders.

Skills

Independent decision-making skills

Exceptional customer service commitment

Problem-solving skills

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, with the customer at the centre of everything you do.

Why this role is important?

Summary:

To manage the overall operations of the Pharmacy, including providing consultation to customers and healthcare providers, practicing to the full scope in professional services, dispensing medication, and assisting in the maintenance of the dispensary.

Duties & Responsibilities:

• Pharmacy and Customer Service
• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions and over-the-counter products
• Practice to the full extent of your professional scope and services within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other healthcare professionals to provide customer care
• Maintain all records required by legislation, standards, and policies

Workflow and Inventory Management:

• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain Workflow Queues daily
• Regularly review 'will call' bins as per SOPs
• Review stock for expired inventory
• Oversee stock levels and medication orders from wholesalers
• Ensure documentation and control of controlled substances meet legal requirements and report to authorities as needed

Operations:

• Maintain an appropriate image of the Pharmacy in all work areas
• Participate in financial reporting as appropriate
• Respond to store communications via the in-store web
• File incident reports for medication or privacy incidents involving customers or staff

Experience, Skills & Qualifications:

• Independent decision-making skills
• Ability to plan, coordinate, delegate, and coach colleagues
• Proven ability to build and drive business success
• Exceptional customer service commitment
• Strong customer relations and professionalism
• Problem-solving skills with action plan execution experience
• Knowledge of Pharmacy systems and personal computing skills is an asset
• Adherence to Health & Safety procedures
• Completion of mandatory and ongoing training as needed

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Why work in a Shoppers Drug Mart store?

Each store is independently owned by an Associate-Owner, providing local ownership with support from a national brand. Benefits include discounts, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and care for your patients, colleagues, customers, and community.

Our network values Canada's diversity and strives to reflect this in our products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We are committed to legal compliance and uphold a strict Code of Conduct to meet customer and stakeholder expectations.

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