Pharmacy Manager

OutsourceHR; Victoria; On-site; CAD 130,000 - 145,000; Full time

Job summary

A leading pharmacy services provider in Canada seeks a Pharmacy Manager to oversee their operations in Victoria. This role involves managing a dedicated team, ensuring regulatory compliance, and implementing best practices in pharmacy fulfillment. The ideal candidate will have strong leadership skills, a passion for patient care, and a commitment to excellence in service delivery.

Qualifications

• Registration with BC College of Pharmacists required.
• Must possess excellent interpersonal and communication skills.
• Experience in managing pharmacy teams and processes is essential.

Responsibilities

• Schedule team's work and ensure regulatory compliance.
• Manage the prescription fulfillment process and training of new hires.
• Resolve conflicts and support team dynamics.

Skills

Leadership

Team Building

Customer Service

Interpersonal Skills

Problem Solving

Critical Thinking

Education

Registered with BC College of Pharmacists

Tools

LEAN

Six Sigma

Job description

Our client is Canada’s leading provider of specialty pharmacy services to seniors. They serve more than 90,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). Our client is a national organization with a large network of pharmacy fulfillment centres that allows them to deliver medications in a timely and cost-effective manner. Our client takes an active role in working with their home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, our client has a place for you!

Our client has an exciting opportunity for a pharmacy professional interested in leading their passionate team. Our client is driven to enhance the health and well-being of Canadians who have unique or complex medication needs. The Pharmacy Manager is responsible for complying with all applicable BC standards for pharmacy managers, and provincial and federal laws which govern the profession of pharmacy practice.

Position Summary

The Pharmacy Manager is responsible for their team’s scheduling, new hire training, and adherence to operational processes to support the fulfillment of the team’s goals — accuracy, efficiency, quality, organization — while maintaining regulatory compliance. The Pharmacy Manager embodies and reinforces our client’s Mission, Vision and Values commitments as a way to support a positive team culture.

Compensation : $130,000 - $145,000 annually

Actual salary will be based on the individual candidate’s credentials and experience for the role.

Accountabilities

• Displays a discipline to manage to the Company-wide SOPs, Lean processes, best practices, KPIs etc.
• Makes decisions and manages the operations within a defined framework
• Escalates new ideas and innovations in an appropriate manner and through the proper channels
• Demonstrates the ability to identify and remove bottlenecks to keep processes moving, whilst not recreating the process
• Displays focused, repeatable and disciplined execution in meeting customer requirements
• Understands audit and regulatory requirements (e.g. Health Canada audits, narcotic controls) and does not deviate from those requirements
• Demonstrates the ability to deal with pressure and persevere through challenging employee and customer situations
• Effectively balances the requirements of the customer, employee and business
• Monitors, maintains and adjusts adequate staffing levels / ratios
• Problem solves and / or participates in conflict / dispute resolution as required
• Leads the prescription fulfillment, packaging and verification department :
• Manage weekly prescription batch schedule
• Ensure optimization of robotic packagers and optical verification machines
• Uses analytics and metrics to improve the efficiency of production
• Investigates production / correction / verification related incidents
• Develops and oversees onboarding and training of new employees as well as cross-training of employees
• Displays a dynamic and engaging personality
• Coaches and motivates through positives and challenges
• Balances the needs of multiple teams and is effectively able to explain the “why” of decisions

Qualifications / Experience :

• Registration and in good standing with BC College of Pharmacists
• Demonstrated ability to work effectively within a team
• Ability to remain unbiased when assigning tasks and resolving disputes
• Strong leadership, team building and delegation skills
• Availability outside regular business hours as applicable
• Excellent customer service and interpersonal skills, oral and written communication skills and the ability to interact with persons of varying levels across the organization in a professional and mature manner
• Highly organized and possess excellent time management skills
• Skilled in critical thought processes and can prioritize appropriately
• Self-directed and has strong accountability for overall pharmacy results
• Motivated to achieve results that reflect a high standard of quality
• Must demonstrate good listening skills and be adaptable to changes in the job environment
• Certified in LEAN or Six Sigma, would be an asset; previous knowledge of process improvement will be important

Application Process

Our client welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.