Pharmacy Manager

Shoppers Drug Mart; Oshawa; On-site; CAD 95,000 - 130,000; Full time

Job summary

Shoppers Drug Mart is seeking a Pharmacy Manager to oversee pharmacy operations and ensure exceptional customer service. This role entails managing a team, ensuring compliance with regulations, and maintaining inventory levels, all while driving business growth and community engagement.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning opportunities

Qualifications

• Pharmacy degree required.
• Proven ability to drive business and support team.
• Strong interpersonal skills with a focus on customer service.

Responsibilities

• Manage overall operations of the Pharmacy, focusing on customer consultation.
• Ensure compliance with legal and regulatory requirements.
• Oversee inventory management and assist with financial reports.

Skills

Independent thinking and decision making

Customer service

Problem-solving

Leadership

Computing skills

Education

Pharmacy degree

Job description

time left to apply End Date: July 11, 2025 (17 days left to apply)

job requisition id R2000574883

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

Pharmacy and Customer Service

Acknowledge all customers approaching the Pharmacy

Practice within federal/provincial, regulatory/legal requirements

Ensure all privacy requirements are met, including customer confidentiality and consent management

Provide counselling on prescriptions, over the counter/behind the counter products

Practice to full extent of expanded scope with Professional Services, within your capability

Be clearly identifiable to the public

Ensure accuracy and appropriateness of all prescriptions dispensed

Communicate with other health care professionals within the circle of care to provide customer care

Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

Control access to the dispensary with respect to inventory and patient confidentiality

Review and maintain Workflow Queues on a daily basis

Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

Review of stock to identify expired inventory

Oversight of current stock levels and medication orders from wholesaler

Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

Involvement with financial reports as appropriate

Read and action store communications on in-store web

File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

Independent thinking and decision making - makes decisions when dealing with issues or problems

Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

Proven ability to drive and build the business, lead by example and support enterprise programs

Commitment to providing exceptional customer service

Superior customer relations skills and a strong sense of professionalism

Strong problem-solving skills including experience formulating and executing action plans

Strong personal computing skills and knowledge of Pharmacy systems a definite asset

Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment

Complete mandatory training and voluntary continuing education workshops, as needed

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

time left to apply End Date: June 30, 2025 (6 days left to apply)

At Shoppers Drug Mart/Pharmaprix, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart/Pharmaprix network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.