Pharmacy Manager

Metro; London; On-site; CAD 79,000 - 92,000; Full time

Job summary

Metro in London, ON is seeking a Pharmacy Manager to lead our in-store pharmacy operations, oversee dispensary and front shop, and drive patient care aligned with Ontario College of Pharmacists standards.

The role requires licensure with the OCP, injection and smoking cessation certifications, and strong leadership to manage scheduling, inventory, and staff while delivering excellent customer service.

Qualifications

• Licensed pharmacist with Ontario College of Pharmacists registration.
• Injection and Smoking Cessation certifications required.
• Proficient with current PC systems and pharmacy software.

Responsibilities

• Ensure compliance with OCP regulations and company policies.
• Meet Designated Manager requirements with OCP.
• Dispense medications, counsel patients, and satisfy dispensary orders.
• Provide pharmacy services and support company initiatives.
• Collaborate with health care professionals to deliver patient care.
• Organize dispensary and front shop operations and scheduling.

Skills

Pharmacy operations

HR management

Leadership

Financial acumen

Regulatory compliance

Customer service

Communication skills

Education

B.Sc. Phm. Degree

Tools

Kroll

MS Office

Job description

Position Title: Pharmacy Manager

Position Type: Full time

Job Requisition ID: 50257

Banner: Food Basics

Employment Type: Permanent

The typical hourly salary range for this position is $57 – $67. The hourly salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for an existing temporary full-time position for 1 year.
Location: 509 Commissioners Road West, London, ON, N6J 1Y5
Shift: Days, Evenings, Weekends

Join Our Team at Metro as a Pharmacy Manager!

Are you ready to lead a dynamic team and make a real impact in the world of healthcare? As a Pharmacy Manager, you’ll play a pivotal role in driving the success of our pharmacy by achieving strategic goals and exceeding financial targets. You’ll have the opportunity to provide exceptional patient care, manage both the dispensary and front shop, and ensure our operations meet the highest standards set by the Ontario College of Pharmacists.

What You’ll Do:

• Ensure the Pharmacy department is in compliance with OCP regulations/policies, any other regulatory body governing the practice of pharmacy, and the Company's policies, procedures, operational standards and initiatives.
• Meet all requirements as a Designated Manager with OCP.
• Perform all professional activities of dispensing, patient counseling and pharmacy services and perform all tasks required to satisfy dispensary orders.
• Perform all acts under the expanded scope of pharmacy practice.
• Provide pharmacy services and Company initiatives.
• Collaborate with other health care professionals in the provision of patient care.
• Ensure the pharmacy opens and closes according to hours of operation and manage pharmacist scheduling needs.
• Organize dispensary functions and personnel to optimize workflow and manage front shop operations.
• Ensure the completion of all pharmacy-related paperwork.
• Manage operations of the OTC business
• Manage inventory and shrink.
• Schedule all pharmacy staff members (includes pharmacist coverage for all hours of operations).
• Manage unionized employees and the staff pharmacist(s).
• Resolve staff issues and concerns.
• Maintain awareness of current local competitive activity and business development opportunities and inform head office.
• Satisfy the Company's expectations on the delivery of consistent, exceptional customer service.
• Maintain store standards and conditions.
• Cash register operations

Qualifications:

• Education – B.Sc. Phm. Degree (4-year University Pharmacy Program).
• Licensure – Registered Part A Pharmacist with the Ontario College of Pharmacists.
• Injection certified, Smoking Cessation certified and registered with the Ontario College of Pharmacists
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• HR management skills to hire, train, motivate, retain, coach and develop competent employees.
• Leadership to inspire and motivate people to achieve operational goals and objectives.
• Financial & business acumen - strong knowledge of financial & operational aspects of pharmacy.
• Strong operations knowledge to converge best practices into effective approach.
• Results oriented demonstrating bias for action and motivated by ROI.
• Driving continuous improvement in processes/procedures to improve pharmacy's performance.
• Interpersonal skills to build strong working relationships and positive work environment.
• Language skills to communicate clearly and listen carefully in a respectful manner.
• Organizational skills to prioritize, plan ahead, manage time and be punctual.
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
• Receptivity to accept constructive feedback for continuous improvement.
• Initiative to identify and complete tasks independently.

#LI-Onsite

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.