Pharmacy Coordinator

McKesson; Mississauga; On-site; USD 41,000 - 69,000; Full time

Job summary

Join a forward-thinking company as a Pharmacy Coordinator, where your role is crucial in ensuring accurate medication dispensing and exceptional customer service. This position offers the opportunity to work closely with Pharmacists, manage patient interactions, and navigate the complexities of billing and insurance. As part of a dynamic team, you will thrive in a supportive environment that values your contributions and encourages professional growth. If you are passionate about making a difference in healthcare and possess strong organizational and communication skills, this role is perfect for you. Be part of a mission-driven organization that is shaping the future of health for patients and communities.

Qualifications

• 1-3+ years of retail pharmacy experience required.
• Knowledge of ONPDP and third-party insurance plans essential.

Responsibilities

• Schedule deliveries and process prescriptions with Pharmacists.
• Provide exemplary customer service via phone and email.
• Manage site calendars and ensure accurate medication dispensing.

Skills

Billing and reimbursement experience

Organizational skills

Multitasking abilities

Technical skills for medication dispensing

Effective communication skills

Customer service

Teamwork

Problem solving

Interpersonal skills

Patient advocacy

Decision making

Collaboration

Education

Secondary School Diploma

Tools

Kroll pharmacy software

MS Office

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary:

The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processing prescription medications in collaboration with Pharmacists to ensure the accurate dispensing of medications to patients. The Team Lead (B5) role is a successor role for the Pharmacy Coordinator role, as well as back-ups for the other Coordinator roles as required.

Specific Responsibilities:

• Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email.
• Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits.
• Creating patient files in pharmacy software.
• Managing site calendars, appointment changes, dispensing, and shipping schedules.
• Accurately dispensing medications to ensure arrival at the appropriate destination on time.
• Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist.
• Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements.
• Inventory management and reconciliation.
• Effective communication with both external and internal contacts.
• Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers.
• Accurate data entry into various systems.
• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient's plan for coverage review.
• Understanding and resolving third-party billing issues for high-dollar value products.
• Thoroughly and accurately completing paperwork regarding the processing of materials.
• Other duties as assigned.

Key Requirements:

Knowledge

• Knowledge of ONPDP, third-party insurance plans, and pharmacy software (Kroll).
• Proficiency in Windows environment and MS Office.
• Secondary School Diploma.

Skills

• Billing and reimbursement experience required.
• Exceptional organizational and multitasking abilities.
• Technical skills for successful medication dispensing.
• Effective communication skills.
• Ability to work under pressure and meet tight deadlines.
• Customer service.
• Teamwork.
• Understanding unique medications and patient needs.
• Problem solving.
• Interpersonal skills.
• Patient advocacy.
• Decision making.
• Collaboration.

Abilities

• Quick learner in fast-paced environment.
• Problem-solving and team player.
• Self-starting and independent work style.

Experiences

• 1-3+ years of retail pharmacy experience.

Supervision and Communication:

• Communication: Strong oral and written communication skills.
• Direct Reports: N/A.

What you gain in the role:

• Knowledge: Diverse billing knowledge within specialty pharmacy setting.
• Skills and Abilities: Multitasking, organizational skills, specialty pharmacy specific software.
• Experiences: Working with various cross-functional teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position:

$41,000 - $68,400

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!