Pharmacy Assistant - Specialty - 12 Month Contract - Express Scripts Canada

The Cigna Group; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Pharmacy Operations Representative in Mississauga to manage inbound communications and support patient needs. This role requires strong communication, customer service skills, and familiarity with pharmacy operations. You'll be on a motivated team aiming to improve patient health outcomes every day while enjoying a competitive salary and work environment built on integrity and collaboration.

Qualifications

• 2 years of related experience in a pharmacy setting.
• Proficient in Kroll software and MS Office.
• Bilingualism in English and French is an asset.

Responsibilities

• Investigate and respond to communication regarding patient care.
• Create and maintain patient medication profiles.
• Communicate with pharmacy providers and prescribers.

Skills

Communication skills

Customer service focus

Team player

Organization

Attention to detail

Tools

Kroll software

MS Office

Job description

The job profile for this position is Pharmacy Operations Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.

Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant that provides meaningful support at the right time to our members for better health and peace of mind.

Do you want to work with a great team & improve patient lives every single day?

Do you want to make a difference and improve patient health outcomes every day?

In this role, you will be on a team of like-minded, energetic, and motivated people responsible for managing and taking action on all inbound communications to the pharmacy, including communications from current and prospective pharmacy patients, as well as from other healthcare professionals. In essence, you will be the first point of contact for individuals contacting the pharmacy for a variety of medication and healthcare-related needs. In addition to helping Canadian’s live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.

ESSENTIAL FUNCTIONS

• Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.

• Communicate and follow-up with pharmacy providers and prescribers on regarding patient care

• Gather information to create and maintain patient medication profiles

• Escalate complex situations as necessary

QUALIFICATIONS

• 2 years of relatable experience, preferably in a pharmacy setting

• Proficient in Kroll software

• Specialty Pharmacy setting is strongly preferred.

• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)

• CRM experience is preferable but not required

• Excellent written, verbal and oral communication skills,

• Team player with the ability to work independently

• Strong customer service focus

• Strong work ethic and positive attitude is a must

• Strong interpersonal skills with ability to work independently with minimal supervision

• Flexible to situations and adaptable to change

• A thorough understanding of quality assurance and delivery of service excellence

• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines

• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly

• Results-oriented paying attention to detail

• Ability to multi-task

• Bilingualism (English and French) is an asset

Internal Application Deadline : June 6, 2025

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.