Pharmacy Assistant, Order Confirmation-4

Shoppers Drug Mart; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian pharmacy chain is seeking a full-time customer service professional. The role involves verifying compliance pack orders, assisting store associates, and managing customer queries. Candidates should hold a relevant Bachelor's degree and have 2+ years in customer service or order management. Strong communication skills and ability to work in a fast-paced environment are essential. Join a team that values inclusiveness and community.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• 2+ years of experience in customer service, order management, or related field.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.

Responsibilities

• Make outbound calls to verify compliance pack orders.
• Enter prescriptions count and confirmations into the record.
• Assist store associates with transmission issues.

Skills

Customer service

Order management

Communication skills

Organizational skills

Attention to detail

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field

Tools

SAP or similar order management systems

Job description

Location: 1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

What you'll do:

• Make outbound calls to the stores to verify the compliance pack orders.
• Enter prescriptions count, batch information and confirmations into the record.
• Assist store associates and pharmacists with transmission issues during order automation.
• Provide high level of customer service to store staff.
• Work closely with internal pharmacist team to call out any issues.
• Perform ad hoc tasks as required.
• Provide written updates on issues as and when required.
• Commitment to promoting a workplace of inclusiveness and belonging

What you bring :

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• 2+ years of experience in customer service, order management, or related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of SAP or similar order management systems.
• Strong attention to detail and problem-solving skills.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time
Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart Inc. is an equal opportunities employer and welcomes applications from diverse candidates.