Pharmacy Assistant, Customer Service Representative

Medisystem Pharmacy Limited; Toronto; On-site; CAD 38,000 - 49,000; Full time

Benefits offered by this job

Colleague Discount

Benefits Plan

Pension (Employer-matched)

Share Ownership Program

Tuition Assistance

Job summary

At MediSystem Pharmacy, a division of Shoppers Drug Mart, you will join a trusted network serving long term care and retirement homes across Canada. This Customer Service Representative role offers full-time hours, competitive pay and benefits, with a focus on helping clients with prescriptions and refills.

As the first point of contact, you will triage calls, process refills in Kroll, and coordinate document delivery while upholding regulatory standards and exceptional service.

Qualifications

• No experience required in Pharmacy
• Ability to identify, analyze and quickly mediate problems and issues that arise
• Excellent customer service skills and a professional and friendly attitude to quickly develop rapport with clients over the phone
• Ability to work in a fast-paced environment
• Self-motivated with a passion for providing high quality client services and building relationships
• Excellent oral and written communication and teamwork skills
• Ability to take initiative and able to learn independently
• High attention to detail
• Strong organizational skills with a proven ability to manage multiple ongoing tasks

Responsibilities

• Answer and triage phone calls throughout the day.
• Retrieve faxed or electronic prescriber’s orders, prescriptions or prescription refill requests.
• Process medication refills on the pharmacy management software (Kroll).
• Perform outbound calls to obtain clarifications from clients.
• Sort, file, and follow‑up with pharmacy’s paperwork to ensure regulatory compliance.
• Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients.
• Coordinate with other pharmacies to mediate prescription transfers.
• Support other pharmacy teams, as required.

Skills

Customer service

Oral and written communication

Teamwork

Organization

Problem solving

Initiative

Education

Undergraduate degree (science/healthcare focus)

Pharmacy related diploma/certificate

Kroll software experience

Tools

Kroll

Job description

Hiring Range / Échelle Salariale à L’embauche $18.25 - $23.65 / 18,25$ - 23,65$ (per hour / de l’heure)

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

Customer Service Representative, Pharmacy

Full time, permanent

MediSystem is a division of Shoppers Drug Mart and is a specialized pharmacy servicing seniors in long term care and retirement homes throughout Canada. MediSystem is part of the Shoppers Drug Mart network of over 1,400 stores.

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you!

As a customer service representative you will be the first point of contact to support clients with their needs. You will solve client questions and concerns and triage calls to appropriate team members, as applicable. In this role you will also support with the processing of medication refills and printing and delivery of documents for clients.

What You’ll Do

• Answer and triage phone calls throughout the day.
• Retrieve faxed or electronic prescriber’s orders, prescriptions or prescription refill requests.
• Process medication refills on the pharmacy management software (Kroll).
• Perform outbound calls to obtain clarifications from clients.
• Sort, file, and follow‑up with pharmacy’s paperwork to ensure regulatory compliance.
• Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients.
• Coordinate with other pharmacies to mediate prescription transfers.
• Support other pharmacy teams, as required.

What You’ll Need

• No experience required in Pharmacy
• Ability to identify, analyze and quickly mediate problems and issues that arise
• Excellent customer service skills and a professional and friendly attitude to quickly develop rapport with clients over the phone
• Ability to work in a fast‑paced environment
• Self‑motivated with a passion for providing high quality client services and building relationships
• Excellent oral and written communication and teamwork skills
• Ability to take initiative and able to learn independently
• High attention to detail
• Strong organizational skills with a proven ability to manage multiple ongoing tasks

To help you stand out, any or all the following are considered an asset

• An Undergraduate degree from an accredited university with a focus in the areas of science and/or healthcare
• Pharmacy related diploma/certificate
• Kroll software experience
• Pharmacy experience, with Long Term Care setting experience preferred

How You’ll Succeed

At MediSystem a division of Shoppers Drug Mart, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast‑paced retail environment,

What We Offer

• Colleague Discount Program
• Competitive Benefits Plan
• Employer‑matched Pension
• Employee Share Ownership Program
• Tuition Assistance Program
• And Much More!

This role requires employees to be flexible to work a variety of shifts during the business hours of operation, which includes weekend shifts and statutory holidays on a rotational basis.

Full time

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.