Pharmacy Assistant

HealthONE; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Team member discount

Modern facility

Staff engagement activities

Job summary

HealthOne Medical & Wellness is seeking a Pharmacy Assistant to join our multidisciplinary team in Toronto. You will support prescription processing, provide friendly customer service, and help ensure efficient pharmacy operations that enhance patient experience.

The role requires at least one year of experience, strong communication, and accuracy. You will work under a Pharmacist, manage inventory, assist with insurance claims, and help patients with OTC inquiries in a fast-paced environment.

Qualifications

• Minimum of one year of experience as a Pharmacy Assistant in a community or multidisciplinary setting.
• Excellent patient service with empathy and a patient-centered approach.
• Strong communication, organization, and ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients professionally and confirm all prescription details before processing.
• Enter and update patient records accurately while maintaining confidentiality.
• Process insurance claims and assist patients in understanding coverage.
• Dispense and package medications under the supervision of a Pharmacist.
• Maintain inventory and organize supplies to ensure availability.
• Support smooth prescription pickup and provide clear medication handling guidance.

Skills

Patient service

Communication

Organization

Teamwork

Tools

Fillware

Job description

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills both personally and professionally. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role

As a Pharmacy Assistant at HealthOne, you will support the delivery of high‑quality, patient‑centered care as part of a collaborative, multidisciplinary healthcare team. In this role, you will assist in the efficient processing of prescriptions, provide friendly and knowledgeable customer service, and ensure smooth pharmacy operations that contribute to an exceptional patient experience.

Your primary responsibilities will include accurately entering patient and prescription information, supporting the preparation and dispensing of medications under the supervision of a Pharmacist, assisting with third‑party claim submissions, and helping patients with general over‑the‑counter inquiries. You will also play an important role in maintaining organized and well‑managed inventory to ensure medication and product availability.

This position requires a proactive and compassionate approach, strong organizational and communication skills, and the ability to work effectively in a fast‑paced environment. You will help uphold HealthOne’s commitment to safety, accuracy, and holistic patient care by following regulatory standards and ensuring meticulous documentation practices. Through your contributions, you will help create a positive and supportive healthcare environment for our diverse patient community.

Responsibilities:

• Greet patients in a friendly, professional manner and ensure all prescription details and patient information are accurately confirmed before processing.
• Enter and update patient records with a high level of accuracy while maintaining confidentiality.
• Process insurance claims, resolve billing issues, and support patients in understanding coverage as needed.
• Assist in the precise dispensing and packaging of prescription medications in accordance with regulatory guidelines.
• Maintain pharmacy inventory by monitoring stock levels, organizing supplies.
• Facilitate smooth and efficient prescription pickup, confirm patient identity, provide clear communication on medication handling, and ensure an exceptional customer service experience.

Qualifications and Skills:

• Minimum of one year of experience as a Pharmacy Assistant, preferably in a community or multidisciplinary healthcare setting.
• Proven ability to provide exceptional patient and customer service with a compassionate, empathetic, and patient‑centered approach.
• Strong communication and organizational skills, with the ability to manage multiple tasks in a fast‑paced environment.
• Experience with the Fillware is an asset, along with comfort learning new software and digital tools.

Why Join HealthOne?

• Join a supportive and positive leadership team dedicated to your success.
• Work in a modern, well‑equipped facility designed for both staff and patient comfort.
• Participate in regular staff engagement activities, such as themed events, and team‑building experiences that strengthen our community.

Compensation:

• $18-$21 hourly.
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).

Schedule:

• Monday-Friday 10:00am-6:00pm

Location

In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [e-mail]. We will make every effort to meet your accommodation needs and support you throughout the process.

At HealthOne, we may use AI-powered tools to assist with some of the behind‑the‑scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).

This posting is for an existing role within our organization.