Pharmacy Assistant

NutriChem Pharmacy Ltd; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading pharmacy in Ottawa is seeking a detail-oriented Pharmacy Assistant to support their operations. The role involves managing prescription orders, ensuring customer satisfaction, and collaborating with healthcare professionals. Ideal candidates will have a Pharmacy Assistant certificate and experience in a pharmacy setting, along with strong communication and organizational skills.

Qualifications

• 1+ years of experience as a pharmacy assistant.
• Experience with Kroll and prescription data entry.
• Exceptional customer service skills.

Responsibilities

• Support the pharmacist in various tasks.
• Handle prescriptions and medication orders accurately.
• Facilitate communication between pharmacists and patients.

Skills

Attention to detail

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Pharmacy Assistant certificate

Tools

Pharmacy management software

MS Office

Job description

Do you have a passion for high-quality patient service? Do you have 1+ years of experience as a pharmacy assistant?

If yes, keep reading—this could be your opportunity!

NutriChem is seeking a detail-oriented and compassionate Pharmacy Assistant to join our team. In this role, you will support the pharmacist in various tasks to ensure the efficient operation of our pharmacy.

You should be highly experienced with the following responsibilities:

Expected Outcomes:

1. Resource Planning: Collaborate with the RPh.T and pharmacist to ensure the availability of resources supporting prescription workflow, inventory management, patient services, compliance, safety, and financial resources.
2. Communications (interprofessional): Facilitate clear communication and collaboration between pharmacists, healthcare providers, patients, and stakeholders. Ensure accurate documentation in the pharmacy records system and relay updates regarding patient status or medication changes.
3. Customer Service: Interact with customers to create positive experiences, address needs efficiently, and communicate medication instructions, potential side effects, and proper usage. Handle complaints professionally.
4. Order Processing: Handle prescriptions and medication orders accurately and efficiently, including Rx entering, filling, managing voicemails/emails, organizing deliveries, and charging Rxs. Obtain authorizations for refills when necessary.

Core Values:

• Integrity: Prioritize patient health and wellness.
• Innovation: Implement new healthcare approaches.
• Collaboration: Achieve results through teamwork.
• Individuality: Respect each patient's unique needs.
• Alchemy: Combine natural elements with chemistry.

Ideal candidates will demonstrate the following experience:

Education and Certification:

• High school diploma or equivalent
• Pharmacy Assistant certificate or diploma from an accredited program

Experience:

• Previous pharmacy experience
• Experience with Kroll
• Prescription data entry and customer service experience

Skills and Competencies:

• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Basic knowledge of pharmacy operations and terminology
• Proficiency with pharmacy management software and MS Office
• Ability to multitask in a fast-paced environment

Customer Service Orientation:

• Exceptional customer service skills
• Empathy and professionalism in patient interactions

Organizational Skills:

• Strong time-management and organizational skills
• Ability to prioritize and handle high prescription volumes

Regulatory Knowledge:

• Understanding of pharmacy laws and regulations
• Commitment to confidentiality and ethical standards

Company Profile:

NutriChem offers specialized services including IV therapy, body chemistry balancing, custom vitamin compounding, and naturopathic medicine, overseen by experienced naturopathic doctors. Our fully integrated approach ensures personalized healthcare solutions.

For more information, visit our website and LinkedIn page:

• Website: [Insert URL]
• LinkedIn: [Insert URL]